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Setting up phone contacts and the Contact IT

Besides helping users solve problems themselves, BMC Digital Workplace also makes it easy to get help by contacting IT. In the BMC Digital Workplace Administrator Console, enter contact information for key departments or personnel in your IT resource pool as described in this topic.

Related topics

Use-cases

Integrating-Digital-Workplace-with-BMC-HR-Case-Management

 

To show or hide the Contact IT button

Control how users see the Contact IT button.

Contact IT Button 3.3.png

contact IT config.png

To add contacts

  

IT contacts config.png


Users can then view the contacts and websites

contact IT dialog.png

 

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