Mapping satisfaction surveys to service requests in BMC Digital Workplace

Single-question surveys created in BMC Service Request Management are available for mapping to service requests in the BMC Digital Workplace Admin console. As a BMC Digital Workplace administrator, you can map the available surveys to one SRD at a time. You can map the same survey to multiple SRDs separately. Once mapped, the surveys are synchronized with SRDs in BMC Service Request Management.

Before you begin

• Ensure that the required single-question surveys are already created in BMC Service Request Management.
• (Optional) Disable duplicate survey notifications from BMC Service Request Management. See Disabling duplicate notifications for satisfaction surveys.

To map satisfaction surveys to service requests in BMC Digital Workplace

1. In the BMC Digital Workplace Admin console, go to Service Requests > Surveys.
2. Enable the surveys feature.
3. To map a survey to a service request, perform the following steps:

   1. Select a category from the SRD Categories list.

   2. Select an SRD from the Available requests list.
   3. Select a survey from the drop-down list under Select configuration.
      

4. Save your changes.
   When you have mapped surveys to SRDs, end users receive notifications with surveys when their service requests become completed. For more details about survey notifications, see Configuring status updates and notifications.