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Making configuration changes to integrated applications

You can change the settings that BMC Digital Workplace uses to connect to the following applications:

  • BMC Service Request Management
  • BMC Remedy IT Service Management (BMC Remedy ITSM, the enterprise application)
  • BMC Remedy Action Request System (BMC Remedy AR System, dedicated to the BMC Digital Workplace application)


If you are installing in a server group, specify the BMC Remedy AR System server that is enabled as the administration server. Do not specify the server group load balancer.

This procedure is part of Configuring after installation of BMC Digital Workplace and Smart IT.

To configure connection settings to related applications (providers)

A BMC Digital Workplace administrator can configure the connection to any of the providers in the List of providers. For example, the LDAP provider allows administrators to send broadcasts to groups defined in LDAP. To make this integration work, you must update the configuration settings with the applicable parameters, such as a service password, host name, and port number. 

  1. From the  BMC Digital WorkplaceAdmin console (http://BMCMyITserver:port/ux/admin), select Configuration.
  2. In the Providers table, click the cell related to the application that you want to configure.
  3. Depending on the application, change the host settings, port, or URL, or simply connect to or disconnect from the application.
    When editing a field value, such as a URL, press Enter to save the change. 
  4. When you have completed your changes, click Reload providers.
    • BMC Remedy AR System changes are written to the connect.properties file.
    • BMC Remedy IT Service Management and BMC ProactiveNet Performance Management (now BMC TrueSight Operations Management) settings are saved on the BMC Remedy AR System server in the Applications metadata.


The Advanced tab is used to isolate performance issues and to use the BMC Remedy ITSM private queue. Use this tab only if BMC Professional Services or Support directs you to do so.

Where to go from here

Complete the remaining tasks for Configuring after installation of BMC Digital Workplace and Smart IT.

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