This documentation supports the 18.02 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Favorite items in the catalog

BMC Digital Workplace users can add frequently used services and knowledge articles to their favorite items list, which is available on desktop and mobile devices. The favorites section is initially named Your Favorites; however, the BMC Digital Workplace administrator can change the name in the default language, and in additional languages for supported locales.


When services can be added as a favorite item

By default, the section named Your Favorites is added as the first visible section in the catalog.


The BMC Digital Workplace administrator can move the favorites section to appear elsewhere in the catalog, or hide the section altogether. When the administrator hides the favorites section, the capability for users to add favorite items is disabled.

For information about displaying and hiding a catalog section, see Setting up sections in the Catalog.

Favorite items section as viewed on desktop client

The following illustration shows an example of a Your Favorites section that shows a user's favorite items as small tiles. The BMC Digital Workplace administrator could instead configure the section to display items with large tiles and the excerpt field of the service catalog profile.


Favorite items section as viewed on mobile devices

The following example shows an example of a favorites section on a mobile device such as an Apple iPhone.

When favorite items are not available

The BMC Digital Workplace administrator can hide the favorites section to prevent users from creating a favorites list. Also, as a security feature, the favorites section is hidden when a user switches the catalog view to request services as another user.

Behavior when user adds a service as a favorite item

The following illustration shows how a user can add an service to their favorite items list on a desktop client.

The favorite items list follows the same behavior on mobile clients.

StepDescription
1.


When the user views the service catalog profile on a desktop client, the user clicks Favorite to add the item as a favorite.

On a mobile client, the user taps the star to toggle the favorite status of an item.

2.

The favorite item becomes the first item in the Your Favorites section.

3.

Items that were already in the Your Favorites section shift to the right.


Behavior when user removes a service from the list of favorite items

The following illustration shows how a user can remove a service from their favorite items list on a desktop client.

StepDescription

1.

When the user views the service catalog profile of a favorite item on a desktop client, the user clicks Unfavorite to remove the item from the list of favorite items.

On a mobile client, the user taps the star to toggle the favorite status of an item.

2.

The remaining items in the Your Favorites section shift to the left.

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