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Customizing the terminology used in BMC Digital Workplace

BMC Digital Workplace enables you to customize the names of items that appear on your users' desktop browsers and mobile devices. For example, you can update the name of the service desk to My Company Service Desk.

Related topics

Enabling-end-user-features

Localizing-titles-and-messages

To update the terminology

Important

Enter the text for all locales that your users might use, and for the default locale. The default text is shown on the user’s device if the device has no text defined for the locale or no specific locale selected. For example, users with a specified locale of English see the text for English. However, users with a specified locale of Hindi see the default text, because Hindi is not a supported locale.

  1. On the BMC Digital Workplace Administration Console (http://BMCdigitalWorkplaceServer:port/ux/admin), select Configuration, then click Branding Settings.
  2. To update the term used for your service desk and its description:
    1. Select the Appointments tab.
    2. From the Select Locale field, select the locale for which you are updating terminology.
    3. In the Description/Instructions field, enter instructions for your users.
      This entry changes the instructions that tell users what to enter when creating an appointment
    4. Click Save.
  3. To change the names of the My Stuff tab:
    1. Select the My Stuff tab.
    2. From the Select Locale field, select the locale for which you are updating terminology.
    3. Enter the new name in the My Stuff Tab Name field.
    4. Click Save.
  4. To customize the Superbox placeholder texts on the News Feed tab:
    1. Select the Superbox tab.
    2. From the Select Locale field, select the locale for which you are updating placeholder text.
    3. In the Placeholder and Advanced placeholder fields, enter customized instructions for your users.
      The placeholder texts can be used to tell the users what they can do by using the Superbox. The fields have character limit—Placeholder (100 characters) and Advanced Placeholder (255 characters). If you copy and paste text in these fields, and the number of characters exceed the limit, text is truncated to meet the character limit.
    4. Click Save.
  5. To change the labels of buttons on the Catalog tab:
    1. Select the Catalog tab.
    2. From the Select Locale field, select the locale for which you are updating terminology.
    3. Enter the new labels for the following buttons:
      • Appointment
      • Contact IT Button
    4. Click Save.
  6. To change the names of the categories ("buckets") on the Support tab, used on the iOS, Android, and Universal Client versions of the client:

    Note

    The Support tab is a legacy feature. This feature is available only if you enabled it prior to the upgrade to MyIT 3.3.00.

    1. Select the Support/Catalog tab.
    2. From the Select Locale field, select the locale for which you are updating terminology.

    3. Enter the new names into the appropriate bucket fields.
      You might specify longer names on the iPad version because the iPad has more screen room for additional text. The following image shows an example of the categories on an iPhone.
      iPhone screen with custom assistance categories

      assistance_customization_version3.3.PNG

    Note

    The universal client (which users see in browsers) does not use Bucket 4 ("Make an appointment," by default). Instead, users simply go to the Appointments tab to set and view appointments.

To localize the names of the categories

See Localizing-titles-and-messages

 

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