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This documentation supports the 21.3 version of BMC Helix Digital Workplace Advanced.

To view an earlier version, select the version from the Product version menu.

BMC Helix Digital Workplace Advanced 21.3 Creating and managing the service catalog

Connecting your catalog to external systems

BMC Helix Digital Workplace Catalog integrates with external fulfillment systems through service connectors that pass information from a service request to an external system. To create the enhanced service catalog, a service catalog administrator must first set up service connectors.  

This section includes the following topics:

TopicDescription
Service connector overviewProvides an overview of service connectors, and describes integration use cases.
Configuring service connectors

Describes how to configure connection with external systems via BMC Helix Digital Workplace Catalog service connectors.

Service connector capabilities

Provides an overview of capabilities of connectors shipped with BMC Helix Digital Workplace Catalog.

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC Helix Virtual Agent Basic service are entitled to this feature.

Related topics

Integrating

Using responses from a connected system in your workflow

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Last modified by Olha Horbachuk on Oct 21, 2021
connectors

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Setting up service requests through BMC Service Request Management
Service connector overview
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