This documentation supports the 21.3 version of BMC Helix Digital Workplace Advanced.

To view an earlier version, select the version from the Product version menu.

Configuring search results

You can configure the following search results in BMC Helix Digital Workplace:

  • Number of results per source
  • Requests and approvals in the Top Hits tab
  • Natural language searching


To limit the number of results per source

 BMC Helix Digital Workplace end users can search content from the following knowledge sources:

  • IT-related knowledge articles from BMC Helix ITSM: Knowledge Management
  • Articles from BMC Helix Business Workflows synchronized with BMC Helix Knowledge Management by ComAround by ComAround.

  • Articles from BMC Helix ITSM: Knowledge Management synchronized with BMC Helix Knowledge Management by ComAround by ComAround.

As the BMC Helix Digital Workplace administrator, you can limit the number of search results per source in a global search. 

  1. In the BMC Helix Digital Workplace Admin console, navigate to the Configuration tab.
  2. Click Search
  3. From the Maximum results per source list, select any number from 1 to 100. Click the arrows to select a default number such as 25, 50, 75, or 100. 
  4. Click Save.

To include requests and approvals in the Top Hits tab

As the BMC Helix Digital Workplace administrator, you can enable or disable requests and approvals inclusion in the first search. This feature is enabled by default. If you disable this feature, the end user must click the Requests and Approvals tabs to search these categories.

  1. In the BMC Helix Digital Workplace Admin console, navigate to the Configuration tab.
  2. Click Search
  3. In the Include in Top Hits results section, select Requests and approvals
  4. Click Save.

To enable natural language searching 

 The natural language processing feature is currently available as a Beta feature.

Important

Natural language searching is available for English locale only and can be enabled on mobile devices.

Important

Natural language searching is available for English locale only and can be enabled on mobile devices. If you are using BMC Helix Knowledge Management by ComAround by ComAround, the natural language processing capabilities of BMC Helix Knowledge Management by ComAround are applied during knowledge article search.

As the BMC Helix Digital Workplace administrator, you can enable natural language searching. This feature is enabled by default.

Natural language searching enables end users to search in BMC Helix Digital Workplace by using conversational language (such as I need to order a new laptop) instead of a keyword-based search. The search engine picks up the meaning of a sentence or word group, recognizes the end user's intent, and displays more accurate results compared to the standard search mode. Natural language processing makes search more end-user oriented and easy to use. This option reduces the time spent on searching because it defines the category of the end user's intent. To enable natural language search:

  1. In the BMC Helix Digital Workplace Admin console, navigate to the Configuration tab.
  2. Click Search
  3. In the Natural Language Searching section, click the Enable toggle key.
  4. Click Save.

If the Natural Language Searching feature is enabled, an end user can see:

  • Additional resources in the Related items section. 
    If there are no additional results, the Related items section is not displayed. The following image shows the Related items section:
  • Remaining results in the See more section. 
    The See more section shows the first three results found in each category under summary sections. The following image shows the See more option in BMC Helix Digital Workplace:
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