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This documentation supports the 21.05 version of BMC Digital Workplace Advanced. 
To view an earlier version, select the version from the Product Version menu.

Quick start for BMC Helix Digital Workplace Catalog users

BMC Helix Digital Workplace Catalog caters to the needs of different people who are responsible for populating and managing the service catalog. These people publish services to the catalog, provid access to end users to the catalog, create virtual marketplaces, provide users with the access to the marketplaces, and so on.

Before you proceed with using the product, get a basic understanding of your role and the actions that you can perform.

Refer the following sections for detailed information about your role in BMC Helix Digital Workplace Catalog or the BMC Helix Digital Workplace Catalog service, and learn more about the basics with the available tutorial:

RoleDescriptionReference
Catalog administratorsCatalog administrators handle administrative functions such as creating service templates and managing the service connector configuration. They also handle the catalog management functions of an internal service supplier.

Quick start for catalog administrators

Tutorial - Creating services

Internal supplier administrators

Internal service supplier administrators help to populate the organization's service catalog by:

  • creating new services
  • importing services from external systems
  • designing workflows and questionnaires
  • setting service entitlements for users
  • approving and publishing services to end users

Quick start for internal supplier administrators

Tutorial - Creating services

Internal suppliers

Internal service suppliers help to populate the organization's service catalog by:

  • creating new services
  • importing services from external systems
  • designing workflows and questionnaires
  • setting service entitlements for users

Quick start for internal suppliers

Tutorial - Creating services

Customer administratorsAdministrators from companies that use services provided by a managed service provider, set service entitlements for users, and generate reports on service usage.Quick start for customer administrators
Asset managers

Asset managers set up and manage Virtual Marketplaces, as a method to entitle services, bundles, and banners to users and groups.

Quick start for asset managers

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC Helix Virtual Agent Basic service are entitled to this feature.

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