Enhanced service catalog process overview

This topic describes how service catalog items (services and bundles) are shared from BMC Helix Digital Workplace Catalog to BMC Helix Digital Workplace. 

Services in BMC Helix Digital Workplace Catalog can be created in one of the following ways:

• Native services are added in BMC Helix Digital Workplace Catalog (see Adding and updating services).
• Third-party services are imported from a connected third-party external system (see Importing service catalog items from external systems).

Before service catalog items are available to end users in BMC Helix Digital Workplace, the following conditions must be met:

• Catalog items in BMC Helix Digital Workplace Catalog must be approved and published—see Approving and publishing services.
• Catalog items in BMC Helix Digital Workplace Catalog must be entitled to users—see Entitling end users to services, bundles, and banners.
• The enhanced catalog in BMC Helix Digital Workplace must be configured and enabled —see Enabling and configuring the enhanced catalog for BMC Helix Digital Workplace.

The following diagram shows how enhanced service catalog in BMC Helix Digital Workplace is updated with the catalog service items from BMC Helix Digital Workplace Catalog:

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC Helix Virtual Agent Basic service are entitled to this feature.