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This documentation supports the 21.05 version of BMC Digital Workplace Advanced. 
To view an earlier version, select the version from the Product Version menu.

Enabling and configuring the enhanced catalog for BMC Helix Digital Workplace

The BMC Helix Digital Workplace enhanced catalog provides rich profiles and categories for catalog items, bundles, and promotional banners. For examples of this dynamic self-service experience, see Enhanced catalog.

This topic describes how BMC Helix Digital Workplace administrators enable an enhanced catalog and configure a connection to a BMC Helix Digital Workplace Catalog server.

Before you begin

The enhanced catalog is enabled by the additional BMC Helix Digital Workplace Catalog application.

  • Verify that you have or can create a BMC Helix Digital Workplace Catalog user with standard user permissions. This account should be used only for running background tasks such as sending notifications to end users when requests are being processed. For instructions about how to create the background process or system notification user, see Setting up user accounts and granting access to BMC Helix Digital Workplace Catalog.

Information required for the enhanced catalog configuration

The following information is required to configure a connection between BMC Helix Digital Workplace and BMC Helix Digital Workplace Catalog:

Note

If you are using BMC Helix Digital Workplace Catalog, BMC configures the enhanced catalog for you.

If you are running BMC Helix Digital Workplace Advanced on-premises, ask your system administrator to provide the BMC Helix Digital Workplace Catalog configuration information for you to enable the enhanced catalog.

Web address of the catalog source

Example

The web address to the API endpoint includes:

URL segmentExamplesComment
Context

http (standard)

https (SSL-configured)

Identifies whether an SSL connection is required to access the enhanced catalog source.
Server URLyour-myit-service-broker-url.comContains the fully qualified domain name or IP address of the server, or the load balancer of the server cluster.
Port number

8008 (standard)

8443 or 443 (SSL-configured)

Specifies the application server port number. Your system administrator can provide the assigned port number, or tell you if your system is configured to not require a port number.
API endpoint/api/myit-sb

Points to the API endpoint used by the application scripts.

Tenant domain name

If you are connecting to BMC Helix Digital Workplace Catalog version 20.08 or earlier, then a single instance of BMC Helix Digital Workplace can display the enhanced catalog of a single tenant, identified by a domain name. Otherwise, leave this blank.

ParameterExampleComment
Domaincalbroservices.comTenant domain identifier.

Credentials used by the notification system

These credentials can be used for any valid user account with the Administrator role in BMC Helix Digital Workplace Catalog. Specify a user account that is used only for background services.

ParameterExampleComment
Usersys_notificationDo not add the tenant domain in the enhanced catalog configuration.
Password5Y5_n0tification!Password for the system notification user.

Enabling an enhanced catalog in BMC Helix Digital Workplace

To enable an enhanced catalog in BMC Helix Digital Workplace, the BMC Helix Digital Workplace administrator must perform the following tasks:

To enable support for the enhanced catalog

  1. In the BMC Helix Digital Workplace Admin console, go to Configuration.
  2. Select Application Features, and select Enhanced Catalog to enable the feature.

To configure a connection between BMC Helix Digital Workplace and BMC Helix Digital Workplace Catalog

Important

BMC Helix Digital Workplace can be connected to a single BMC Helix Digital Workplace Catalog server. For information about configuration details required to enable the connection, see Information required for the enhanced catalog configuration.

  1. In the  BMC Helix Digital Workplace Admin console, go to Configuration.
  2. Select Enhanced Catalog under Configuration.
  3. Enter the information required for the enhanced catalog configuration:

  4. Click Save.
    Self-service users who are currently logged in will see the enhanced catalog the next time they log in.

When the enhanced catalog is enabled and configured, end users with Read license type in the enhanced catalog server database can view and request services and bundles they are entitled to access. For more details about service entitlements, see Entitling end users to services, bundles, and banners.

Required licensing

BMC Helix Digital Workplace Advanced customers are entitled to this feature. SaaS subscribers who use BMC Helix ITSM or BMC Helix Virtual Agent Basic service are entitled to this feature.

Where to go from here

Setting up sections in the Catalog

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