Creating catalog sections for banners

A BMC Helix Digital Workplace administrator can set up one or more sections to display promotional banners to attract end users' attention to a particular service, promote calls to specific user actions, or provide general information.

BMC Helix Digital Workplace administrators can create sections to display the available banners, and place the sections anywhere in the catalog where users can see them. The banners are made available by catalog administrators, who create the banners, assign target devices and click actions, and set banner visibility schedule.

Before you begin

Enable the enhanced catalog to make the option to display interactive promotional banners available.

To create a new catalog section for banners

You can create sections to contain a single banner, or multiple banners.

1. In the BMC Helix Digital Workplace Admin console, click Service Requests.
2. Click Catalog Sections.

3. Click Add.

   

4. Using the language of the default locale, enter a section name.

   The name does not appear anywhere in the catalog. The name is only a means to identify the section.

5. From the Section type options, select Banners to include one or more BMC Helix Digital Workplace Catalog banners.
   
   
   
   

6. Select from the Available banners.

   • To select a range, press Shift+Click.

   • To select multiple, individual banners, press Ctrl+Click (Windows), or CMD+Click (Mac).

   • To add all banners, click Add all.

   Important

   The Available banners list displays only banners that are in Published status in BMC Helix Digital Workplace Catalog. Business users see only the banners that have been entitled to them, within the visible time range scheduled in BMC Helix Digital Workplace Catalog.

   You should be able to see banners in the Selected banners section.

7. To remove a banner from the Selected banners list, click the X, or click Remove all.
8. Select the preferred Sort order and Banner size.
9. Click Save. 
10. Arrange the row where the banner section should appear in the catalog.
    Follow the instructions in Displaying the catalog section.

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC Helix Virtual Agent Basic service are entitled to this feature.