Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Calling external workflows

To embed an external process workflow into the current workflow, drag a Call Activity element onto the canvas. Use Call Activity elements to reuse processes in different configurations.

The following illustration shows an example of a Call Activity element that triggers an imported SRD workflow.

Before you begin

Open an existing workflow or create a new workflow, as described in Exploring the workflow designer.

To call an external workflow

  1. Drag the Call Activity element onto the canvas.
  2. With the element selected, under Element Information, select a Called Process to choose an existing workflow.
  3. (Optional) Map input parameters to the external process if any of the elements it contains require inputs.

To view the underlying steps of the external process, double-click the element to expand the container. Select an element to view its specific properties under Element Information.


Use caution when changing workflow processes that are embedded into other workflows using Call Activity. Changes to the external process will be reflected in all workflows where the process is called.

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC Helix Virtual Agent Basic service are entitled to this feature.

Where to go from here

Complete remaining aspects of the workflow, as described in Workflows for service fulfillment.

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