TrueSight Orchestration (TSO) connector

The TrueSight Orchestration (TSO) connector enables BMC Digital Workplace Catalog to use BMC TrueSight Orchestration services as a fulfillment engine. BMC TrueSight Orchestration invokes workflows that connect with third-party applications to fulfill a requested service. The integration requires BMC Truesight Orchestration Content pack 20.16.02 and later.

External account requirements

You must have the BMC TrueSight Orchestration user account with the Grid Management, Development Studio, and workflow execution permissions for the required modules.

Configuration parameters for the TSO connector

Before you can use the TSO connector in workflows or to import services, you must perform the following steps:

1. Install the BMC MyIT Service Broker module in BMC TrueSight Orchestration as described in Installing BMC MyIT Service Broker module .
2. Configure adapters and modules required for the integration, as described in  Configuring TrueSight Orchestration Content .

3. Configure a connection, as described in Configuring service connectors.
   The following table describes the parameters required to create a connection:

   Parameter	Examples	Description
   URL	https://clm-pun-001234.clm-mgmt.clm.bmc.com:38080	Specifies the URL to the BMC TrueSight Orchestration peer in the following format: https://host.name:port.
   Login	tsoadmin	Specifies the user name required to log in to the BMC TrueSight Orchestration environment.
   Password	tsoAdmin!	Specifies the password that matches the user name.
   Trust Self-Signed Certificates	true	Specifies whether to trust environments with self-signed certificates. The valid values are true (accept) or false (do not accept). Note: Any value that is different from true or false is interpreted as false.

Catalog import capabilities

By using the TSO connector, you can import workflows from BMC TrueSight Orchestration as services in BMC Digital Workplace Catalog. The default integration provides the following TSO workflows that you can import as services or call from BMC Digital Workplace Catalog workflow:

• Unlock an account
• Extend mailbox size
• Onboard a new employee
• Offboard an employee

Administrators can expose additional BMC TrueSight Orchestration workflows by editing the TSO server configuration.

When you import a service through the TSO connector, you import only the service description details. You must define a BMC Digital Workplace Catalog workflow that calls the TSO service workflow and provides the required parameters, so that the service is fulfilled through the TSO connector. 

For more information about the import, see Importing service catalog items from external systems and Importing service categories.

Workflow actions available through the TSO connector

The following table provides an overview of all TSO connector actions:

Example: Workflow for a service that sends in-app notification about TSO service status

The following example workflow sends an in-app notification after invoking a TSO service and getting the status of the service request.

To build the workflow shown in the figure, perform the following steps:

1. In the workflow designer in BMC Digital Workplace Catalog, set a workflow name (for example, Invoke BAO Send SMS).

2. Add two text variables to the inputs of the workflow: Message and Phone Number.
   

3. Drag and drop the following actions onto the canvas:

   • Build Input Set

   • Invoke BAO Service

   • Get BAO Service Status

   • Send In App Notification
     

4. Provide the following input values to the actions:

   • Build Input Set:

     Key	Value
     Message	Message input parameter
     Phone Number	Phone Number input parameter

   • Invoke BAO Service:

     Parameter	Value
     Connection Id	ID of the TSO connector’s connection object. Taken from the workflow’s Connection Id variable.
     Service Id	Send SMS
     Input Parameters	Inputs property of the Build Input Set action

   • Get BAO Service Status:

     Parameter	Value
     Connection Id	ID of the TSO connector’s connection object. Taken from the workflow’s Connection Id variable.
     Job Id	Output property of the Invoke BAO Service action

   • Send In App Notification:

     Parameter	Value
     Receiver	hannah_admin
     Title	TSO Send SMS Status
     Content	Status property of the Get BAO Service Status action’s output

5. Save the workflow.

For more information about configuring services in BMC Digital Workplace Catalog, see the following references:

Invoke BAO service input parameters

Get BAO service status input parameters