This documentation supports the 20.02 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

Creating and managing the service catalog


This section describes how to create and configure the organization's service catalog. The topics in the section include the following tasks for BMC Digital Workplace administrators and BMC Digital Workplace Catalog administrators:

Task

BMC Digital Workplace console that is used

Reference

Set up sections in the BMC Digital Workplace service catalog

AdminSetting up sections in the Catalog
Configure the catalog view as requiredAdminConfiguration example of replacing the Request Entry Console in BMC Service Request Management

Configure the BMC Service Request Management items to be displayed in the BMC Digital Workplace service catalog

AdminService requests from BMC Service Request Management
Configure connections to external systems to be able to create enhanced servicesCatalogConnecting your catalog to external systems

Review the process of creating enhanced catalog in BMC Digital Workplace Catalog and publishing them to BMC Digital Workplace.

CatalogEnhanced service catalog process overview

Create enhanced catalog items in BMC Digital Workplace:

  • Create services and bundles
  • Create service categories and service templates
  • Approve and publish services and bundles
  • Import and export external services
  • Import external service categories
  • Build workflows for service fulfillment
  • Build questionnaires for service fulfillment
CatalogBuilding enhanced service catalogs

Create promotional banners in BMC Digital Workplace Catalog and configure them to be displayed in BMC Digital Workplace

CatalogCreating promotional banners

Create and configure virtual marketplaces to entitle enhanced catalog items to end users

CatalogEntitling end users to services, bundles, and banners

Check the status of enhanced service requests in BMC Digital Workplace Catalog console

CatalogReviewing the status of service requests
Review the tutorials to create example service bundles.

Catalog

Tutorials - creating service bundles


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