This documentation supports the 18.02 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Downloading the BMC Digital Workplace Catalog upgrade files

You obtain the product upgrade files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license purchased by your company.

The following topics describe options for downloading the upgrade files for BMC Digital Workplace Catalog, that provides the enhanced catalog for BMC Digital Workplace.

Before you begin

This topic is part of the Upgrading BMC Digital Workplace Catalog process. The previous step in this process is to complete the Preparing a system for a BMC Digital Workplace Catalog upgrade

When to download a service pack or patch

For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following:

  • The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace Catalog installer will install the full product.
  • Any hotfixes that are available for known issues.

If you sign up for Proactive Notification , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.

Upgrade and integration files

The following table describes the files on the EPD website that you must download. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete or confirm the Export Compliance Form.

Product or componentDescriptionPlatform

BMC Digital Workplace Catalog Version 18.02 Upgrade Installer

This file archive contains the required files to upgrade BMC Digital Workplace Catalog on a Linux server.

Linux

Remedy ITSM Integration Patch for BMC Digital Workplace Catalog 3.5.00

This file archive contains the files to integration a Remedy application. This version contains bug fixes and updates from earlier versions of the integration scripts.

Download this file to the target Remedy AR System server where approvals will be processed.

Linux

Windows


To obtain direct links to download the application files

The time to download the BMC Digital Workplace Catalog upgrade archive by using a web browser will vary based on your internet connection. 

  1. Go to the EPD page for BMC Digital Workplace Advanced 18.02.
  2. If you are not already logged in, follow the prompts to login to the EPD website with your support login ID and continue to the site.
  3. Select the check boxes beside the files to download as shown in the following example.

    Example

    EPD product name
    yes

    BMC Digital Workplace Catalog Version 18.02 Upgrade Installer

    yes

    BMC Digital Workplace Advanced ITSM Integration Patch for BMC Digital Workplace Catalog Version 4.5.00

    From the EPD page you can also select the check boxes to generate download links to additional files that are related to the BMC Digital Workplace solution, such as the BMC Digital Workplace client application that is used for end user requests.

  4. Click Download (FTP).
    The system sends you an email with a customized link to a download folder.
  5. After you receive the email, follow the instructions to open the ftp location.

Where to go from here

Creating a BMC Digital Workplace Catalog upgrade options file

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