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Using the My Cloud Services console

This topic provides the following overview information about the My Cloud Services console:


Because your cloud administrator can customize the My Cloud Services console, the default view that you see and the services available to you might differ from the views and services described in this topic.

For an overview of the My Cloud Services console, see the following video (10:36):


Notes about the new My Cloud Services console introduced in version 4.5

BMC Cloud Lifecycle Management 4.5 introduces a streamlined My Cloud Services console for end users. The new console provides easier access to the Catalog of available services, makes options more intuitive, and allows multiple services to be requested at one time through the Cart.

Most tasks that could be completed in the legacy console can also be completed in the new console. However, the legacy console must be used for some tasks, as noted in the following table:

User roleTasks in the legacy console
End user

Managing load balancer pool entries

Managing network paths

Tenant administratorAll cloud administrator tasks (such as adding users, managing quota, and managing network containers) must be performed in the legacy console. For more information, see Using the Tenant Administration Console.
Cloud administratorTesting a working copy of a service blueprint

If you want to use the previous version of the console, see Using the legacy My Cloud Services console.

If you begin some tasks in one version of the console, some information or functionality related to those tasks might not be available in the other version of the console, as noted in the following list:

  • Actions and postprovisioning options entered in the legacy console do not appear in the Activity Log of the new console. Similarly, actions and postprovisioning options selected in the new console do not appear in the Activities list of the legacy console.
  • Service monitoring charts created in the legacy console do not appear in the new console.
  • Options selected during the service request process (Day 1 options) and added in the legacy console appear in the new console as follows:
    • Single options for CPU, Memory, and Server appear under the Hardware panel as sliders, which the end user can use to increase or decrease values.

    • Single options for Software Packages appear as radio buttons or check boxes under the Software panel.

    • Single options for Installable Resources appear as radio buttons under the Operating System panel.

    • When the initial request (Day 1) options are defined as a combination of multiple single options, they are displayed as a separate panel associated with a particular tier.

    • When the initial request (Day 1) options are defined as a combination of multiple single options and they refer to more than one tier, they are listed in a separate panel above all other tier sections.

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Logging in to the My Cloud Services console

Log in to the My Cloud Services console to request, monitor, manage, and change cloud service offering instances by using the choices that your cloud administrator defined for you in the Catalog.



Contact your cloud administrator for the user name, password, and URL to use to access My Cloud Services console.

To log in to the My Cloud Services console

  1. In a browser, enter the following URL to display the BMC Cloud Lifecycle Management Login screen:
    • webServer is the fully qualified name of the server hosting the Cloud Portal Web Application, as determined by your cloud administrator during the BMC Cloud Lifecycle Management installation. The webServer is specified in the format serverName.company.com.
    • port is a port number that you must include in the URL if your web server does not use the default port (port 8443).
    For example:
  2. Enter your user name and password, and click Login.


    For security reasons you cannot log in using a password stored in your browser.

    By default, the My Cloud Services console appears with the Resource List on the My Resources tab.

You can now initiate requests for cloud services. Continue reading to learn more about the console. For instructions, see Requesting cloud services. To review or make changes to your provisioned cloud services, such as extending a decommission date, see Managing cloud resources.


BMC recommends that you set the cookie expiration attribute by using the key com.bmc.cloud.ui.cacheExpirationTime in config.properties file. This attribute is used to set persistent cookies, since the cookie does not expire until the set date is exceeded. This persistent cookie is used by the browser session and subsequent sessions, until the cookie expires. Once the expiration date has exceeded, the browser deletes the cookie. Alternatively, if this attribute is not set, then the cookie is only valid in the current browser session and the cookie is deleted when the session ends. BMC recommends that you set the cookie expiration time to maximum of 1 month.

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My Resources tab

When you log in to the My Cloud Services console, the default view displays the My Resources tab, which enables you to see details about the resources you have requested, the activities taken on your resources, and the status of each resource.


Cloud administrators see the resources for all users. Tenant administrators see the resources for their users only.

Resource List

The Resource List shows all of the resources that are part of the services you requested, including the status of each.


A service that displays a status of Running might contain one or more stopped servers.

To find a resource, you can use various methods:

  • Click a column name to sort the table by that column. To change the columns displayed in the table, click Select Columns, and select the columns you want displayed.
  • Click a link in the Resource Type list on the left panel to show only the resources of a specific type.
  • Use the Search field to find specific resources in the table. For more information, see Searching in the My Cloud Services console.
  • To filter the list based on a specific value, hover the pointer near the value and click the arrow that appears. Then, select Add "name" as a filter. That filter is added to the Filter list, and the table is updated accordingly.


To perform an action on one or more resources, click the check boxes for the resources and select an action from the Actions menu. For example, you can start or shut down one or more servers. For more information, see Managing cloud resources.

To view details for a resource, click a resource name.

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Activity Log

The Activity Log page shows all activities on resources belonging to the user, such as if a service was stopped or started.

You can use the search field to find activities on specific resources you have requested. You can also use the Filter list in the left panel to filter activities of various types.

The bell icon in top right displays a count of Activity Log entries that are new.

The Activity Log automatically refreshes every 20 seconds. If you want to refresh the list sooner, click the Refresh icon . For more information about the Activity Log, see Using the Activity Log.

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My Requests

The My Requests page shows all of the requests you have submitted, the provisioning status of each server included in each request, and the server modification status from post installation (Day 2) actions.

You can use the search field to find specific requests. You can also use the Filter list to change what type of requests are displayed.

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Catalog tab

The Catalog tab shows the list of service offerings that your cloud administrator has made available to you. The Catalog is where you begin the process of requesting a cloud service, such as a Microsoft Windows server or additional storage.

Each service is represented by a tile that lists the name of the service, its cost, and some details about the components of service. For any components that you can customize, a pencil icon appears in that service's tile.

You can use the Search Offerings field to find specific service offerings. You can also use the Filter list to display only the service offerings matching the categories you select.

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My Cart tab

When you have at least one service configured and ready to be requested, you can complete your request in the My Cart tab. You can configure multiple services, and leave them in your cart until you are ready to submit your request in bulk.

From your cart, you can edit services and provide cost-charging information before submitting your request. See Requesting cloud services for more information.

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Viewing Quota

A cloud administrator or a cloud tenant administrator allocates quota to users. You cannot request a service if quota assigned to you is less than required for that service. Before provisioning a service offering instance, you can view the quota allocated to you and make decisions about provisioning services accordingly. Your quota is updated every time you provision or decommission a service offering instance.

Click the Quota icon next to your user name to view your available quota of servers, CPUs, memory, and disks.

Additionally, your available quota is updated live during the process of requesting a service. See Requesting cloud services for more information.

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Where to go from here

From the My Cloud Services console, you can complete the following tasks:

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