Meeting requirements for Windows product hosts

This topic lists the hardware and software requirements, and the tasks that you must perform before you install the BMC Cloud Lifecycle Management solution on Microsoft Windows. For more information about product-specific hardware requirements per deployment type, see deployment architecture and sizing guidelines.

This topic contains the following sections:

Requirements for installing all Windows product hosts

1. Define a local Windows administrator to perform all installations. 
   The user must be:

   1. The local Administrator of the system (not a domain user)

   2. Added to the Administrators group on the system.

2. Grant appropriate rights to the user:

   1. Open Administrative tools > Local Security Policy > Local Policies > User Rights Assignments.

   2. Add the user to the Allow log on locally property.
   3. Remove the user from the Deny log on locally property, if present.

3. Standardize the user and system environment variables on the target product hosts so that they are set with the same value (for example, TMP=C:\AppData and TEMP=C:\AppData). 
   

4. Ensure that the values of the user and system variables match on both installer and product hosts.
   

5. Set the same system time on the installer host and all the product hosts, for example, Pacific Standard Time. 

6. Delete any files from the C:\Windows\Temp folder. This will speed up the process of installing the RSCD agent. 

7. Verify the product host connectivity to ensure that you can successfully launch the installation on a product host:

   1. Ensure that you can contact all target hosts (on which you want to install BMC products) from the installer computer (for example: ping <host name>.

   2. Run the ipconfig command on the target host, and verify that the IP address returned in the previous step matches the the target computer's IP address returned in this step.

   3. Record the IP addresses of all the target hosts. You might need these later during installation, for example, if you need to use an IP address in the installer because the host name does not work. 
8. Ensure that the BMC Server Automation Remote Server Call Daemon (RSCD) Agent is not installed on any target host. 
   

   For new installations, the BMC Cloud Lifecycle Management installer installs version 8.5 of the BMC Server Automation Remote Server Call Daemon (RSCD) Agent and BMC Network Shell (NSH). The installer uses NSH to execute silent installation commands, which are accepted by the RSCD agent installed on the target hosts. The RSCD agent executes the commands so that the installer can remotely install the supporting BMC products.

   If an existing RSCD Agent and NSH are installed, uninstall them, as described in the following procedures.

    Click here to review the steps for uninstalling the BMC Server Automation RSCD agent.

   1. Select Start > Programs > Windows Control Panel and open the Add/Remove Programs utility.
   2. Select the component that you want to uninstall (for example, BMC Server Automation RSCD Agent) and click Change/Remove
   3. After the RSCD Agent is uninstalled, go to C:\Program Files\BMC Software\Bladelogic and delete the RSCD folder.
   4. Manually delete the C:\Windows\rsc folder.

   5. Restart your computer.

      If you don't restart your computer, installing the RSCD Agent can take an extended period of time to perform, sometimes over an hour.

      For more information, see Uninstalling in the BMC Server Automation 8.3.00 documentation.

    Click here to review the steps for uninstalling NSH.

   1.  Select Start > Programs > BMC Software > BladeLogic Server Automation Suite > Uninstall Network Shell.
   2. After the NSH is uninstalled, go to C:\Program Files\BMC Software and delete the NSH folder.
   3. Manually delete the C:\Windows\rsc folder.
   4. Restart your computer.
      For more information, see Uninstalling in the BMC Server Automation 8.3.00 documentation.
9. Turn off the Windows Firewall on all product hosts:
   1. On Windows 2012, go to Start > Control Panel.
   2. Under System and Security, click Check Firewall Status. 
   3. Click Turn Windows Firewall on or off. 
   4. Start the Windows Firewall service, if necessary.
   5. For all three network locations, select Turn off Windows Firewall (not recommended). 
   6. Click OK. 
      For more information about stopping or disabling the firewall service, see the I Need to Disable Windows Firewall topic in the Microsoft TechNet Library. 
10. To install the products successfully on all product hosts, you must have administrator privileges for actions, such as setting system environment variables and restarting services. Therefore, having only administrator privileges is not enough. You must set the User Account Control (UAC) to disable the Administrator Approval Mode, as follows:
    1. Open Administrative tools > Local Security Policy > Local Policies > Security Options.
    2. From the list of security options displayed, double-click the User Account Control: Run all administrators in Admin Approval Mode option and set it to Disabled.

11. Install Microsoft Internet Explorer or Mozilla Firefox on any host on which you want to access the mid tier. In addition, install a browser on the installer host so that you can access the online help.
    For more information about the version of web browsers to install, see http://www.bmc.com/support.
    

12. Configure the terminal services.
    

     Click here to review the steps.

    1. From the Windows Start menu, click Run.
    2. Type gpedit.msc, and then click OK.
    3. Navigate to the Temporary folders policies:
       Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary folders
       or:
       Computer Configuration > Administrative Templates > Windows Components > Terminal Services > Terminal Server > Temporary folders
    4. Set the Properties of Do not delete temp folder upon exit to Enabled and then click OK.
    5. Set the Properties of Do not use temporary folders per session to Enabled and then click OK.
    6. If the settings do not take affect, complete the following steps:
       1. From the Windows Start menu, click Run.
       2. Type regedit, and then click OK.
       3. Expand HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Terminal Server.
       4. Update PerSessionTempDir to 0 and DeleteTempDirsOnExit to 0.
13. Restart the computer.
14. (Optional) Install SAP BusinessObjects XI R 3.1 SP2 for reporting purposes.

BMC Remedy product requirements

This section lists the product-specific requirements for the BMC Remedy products.

BMC AR System Server – Cloud Portal and Database – Primary

BMC Remedy Mid Tier

BMC AR System Server – Cloud Portal and Database – Secondary

BMC Atrium Core Web Registry requirements

BMC Server Automation product requirements

This section lists the product-specific requirements for the BMC Server Automation products.

BMC Server Automation – Application Server and Console

(Optional) PXE Server 

(Optional) BMC Server Automation – Advanced Repeater

BMC Server Automation – Multiple Application Server (MAS)

(Optional) BMC Server Automation – File Server

BMC Server Automation – Remote System Call Daemon (RSCD) Agent

BMC Atrium Orchestrator product requirements

This section lists the product-specific requirements for the BMC Atrium Orchestrator products.

BMC Atrium Orchestrator – Configuration Distribution Peer

BMC Atrium Orchestrator – Configuration Distribution Peer (HA)

BMC Network Automation product requirements

This section lists the product-specific requirements for the BMC Network Automation products.

BMC Network Automation

BMC Network Automation – Device Agent

BMC Cloud Lifecycle Management requirements

This section lists the product-specific requirements for the BMC Cloud Lifecycle Management components.

Cloud Database Extensions

Cloud Platform Manager

Cloud Portal AR Extensions – Primary

Cloud Portal AR Extensions – Secondary

Related topics

To understand the complete requirements for each product in the solution, review the following topics:

• Deployment architecture and sizing guidelines
• Database requirements
• Installer host requirements
• Pre-installation tasks
• For installing Java products, see the Oracle Java Archive page on the Oracle website.http://java.sun.com/products/archive/j2se/6u20/index.html
• For more information about compatible products, see the Compatibility Matrix, located in the BMC Cloud Lifecycle Management compatibility section of the Product Availability and Compatibility site at http://www.bmc.com/support.

Where to go from here

Installation order and product dependencies