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Meeting requirements for Windows product hosts

This topic lists the hardware and software requirements, and the tasks that you must perform before you install the BMC Cloud Lifecycle Management solution on Microsoft Windows. For more information about product-specific hardware requirements per deployment type, see deployment architecture and sizing guidelines.

Note

BMC requires Microsoft Windows Server 2012 R2 Standard Edition 64-bit and Microsoft SQL Server 2012 Enterprise Edition 64-bit for new 4.1 installations of Windows products. However, BMC still supports Microsoft Windows 2008 R2 Enterprise Edition SP1 and Microsoft SQL Server 2008 R2 Enterprise 64-bit if you are upgrading to version 4.1.

This topic contains the following sections:

Requirements for installing all Windows product hosts

  1. Define a local Windows administrator to perform all installations. 
    The user must be:

    1. The local Administrator of the system (not a domain user)
    2. Added to the Administrators group on the system.

  2. Grant appropriate rights to the user:

    1. Open Administrative tools > Local Security Policy > Local Policies > User Rights Assignments.

    2. Add the user to the Allow log on locally property.
    3. Remove the user from the Deny log on locally property, if present.
  3. Standardize the user and system environment variables on the target product hosts so that they are set with the same value (for example, TMP=C:\AppData and TEMP=C:\AppData). 

  4. Ensure that the values of the user and system variables match on both installer and product hosts.

  5. Set the same system time on the installer host and all the product hosts, for example, Pacific Standard Time. 

  6. Delete any files from the C:\Windows\Temp folder. This will speed up the process of installing the RSCD agent. 
  7. Verify the product host connectivity to ensure that you can successfully launch the installation on a product host:

    1. Ensure that you can contact all target hosts (on which you want to install BMC products) from the installer computer (for example: ping <host name>.

    2. Run the ipconfig command on the target host, and verify that the IP address returned in the previous step matches the the target computer's IP address returned in this step.

    3. Record the IP addresses of all the target hosts. You might need these later during installation, for example, if you need to use an IP address in the installer because the host name does not work. 
  8. Ensure that the BMC Server Automation Remote Server Call Daemon (RSCD) Agent is not installed on any target host. 

    For new installations, the BMC Cloud Lifecycle Management installer installs version 8.5 of the BMC Server Automation Remote Server Call Daemon (RSCD) Agent and BMC Network Shell (NSH). The installer uses NSH to execute silent installation commands, which are accepted by the RSCD agent installed on the target hosts. The RSCD agent executes the commands so that the installer can remotely install the supporting BMC products.

    If an existing RSCD Agent and NSH are installed, uninstall them, as described in the following procedures.

     Click here to review the steps for uninstalling the BMC Server Automation RSCD agent.
    1. Select Start > Programs > Windows Control Panel and open the Add/Remove Programs utility.
    2. Select the component that you want to uninstall (for example, BMC Server Automation RSCD Agent) and click Change/Remove
    3. After the RSCD Agent is uninstalled, go to C:\Program Files\BMC Software\Bladelogic and delete the RSCD folder.
    4. Manually delete the C:\Windows\rsc folder.
    5. Restart your computer.

      If you don't restart your computer, installing the RSCD Agent can take an extended period of time to perform, sometimes over an hour.

      For more information, see Uninstalling in the BMC Server Automation 8.3.00 documentation.

     Click here to review the steps for uninstalling NSH.
    1.  Select Start > Programs > BMC Software > BladeLogic Server Automation Suite > Uninstall Network Shell.
    2. After the NSH is uninstalled, go to C:\Program Files\BMC Software and delete the NSH folder.
    3. Manually delete the C:\Windows\rsc folder.
    4. Restart your computer.
      For more information, see Uninstalling in the BMC Server Automation 8.3.00 documentation.
  9. Turn off the Windows Firewall on all product hosts:
    1. On Windows 2012, go to Start > Control Panel.
    2. Under System and Security, click Check Firewall Status
    3. Click Turn Windows Firewall on or off
    4. Start the Windows Firewall service, if necessary.
    5. For all three network locations, select Turn off Windows Firewall (not recommended)
    6. Click OK
      For more information about stopping or disabling the firewall service, see the I Need to Disable Windows Firewall topic in the Microsoft TechNet Library. 
  10. To install the products successfully on all product hosts, you must have administrator privileges for actions, such as setting system environment variables and restarting services. Therefore, having only administrator privileges is not enough. You must set the User Account Control (UAC) to disable the Administrator Approval Mode, as follows:
    1. Open Administrative tools > Local Security Policy > Local Policies > Security Options.
    2. From the list of security options displayed, double-click the User Account Control: Run all administrators in Admin Approval Mode option and set it to Disabled.
  11. Install Microsoft Internet Explorer or Mozilla Firefox on any host on which you want to access the mid tier. In addition, install a browser on the installer host so that you can access the online help.
    For more information about the version of web browsers to install, see http://www.bmc.com/support.

  12. Configure the terminal services.

     Click here to review the steps.
    1. From the Windows Start menu, click Run.
    2. Type gpedit.msc, and then click OK.
    3. Navigate to the Temporary folders policies:
      Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary folders
      or:
      Computer Configuration > Administrative Templates > Windows Components > Terminal Services > Terminal Server > Temporary folders
    4. Set the Properties of Do not delete temp folder upon exit to Enabled and then click OK.
    5. Set the Properties of Do not use temporary folders per session to Enabled and then click OK.
    6. If the settings do not take affect, complete the following steps:
      1. From the Windows Start menu, click Run.
      2. Type regedit, and then click OK.
      3. Expand HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Terminal Server.
      4. Update PerSessionTempDir to 0 and DeleteTempDirsOnExit to 0.
  13. Restart the computer.
  14. (Optional) Install SAP BusinessObjects XI R 3.1 SP2 for reporting purposes.

BMC Remedy product requirements

This section lists the product-specific requirements for the BMC Remedy products.

BMC AR System Server – Cloud Portal and Database – Primary

Hardware and software requirements:

  • 2 CPUs
  • 8 GB RAM
  • Hard disk space: 
    • Installation directory: 10526 MB 
    • Temp (tmp) directory: 9064 MB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit
  • Oracle JRE 1.7 (64-bit)
  • Microsoft SQL Server 2012 Enterprise Edition 64-bit

Product-specific requirements:

  • For remote database installations, configure credentials for the startup account of the Microsoft SQL Server service as follows:
    1. On your remote database computer, go to Administrative Tools > Services.
    2. Select SQL Server (MSSQLServer) service and right-click to open the pop-up menu.
    3. Select Properties and select the Log on tab.
    4. Provide administrator credentials in the This account field.

      Ensure that the Administrator user that you provide in this step is added to the Administrators group of the target Enterprise AR System server.

    5. Save the changes and restart the service.

BMC Remedy Mid Tier

Hardware and software requirements:

  • 2 CPUs
  • 4 GB RAM
  • Hard disk space: 
    • Installation directory: 360 MB 
    • Temp (tmp) directory: 2609 MB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit
  • Oracle JRE 1.7 (64-bit)

Product-specific requirements: None

BMC AR System Server – Cloud Portal and Database – Secondary

Hardware and software requirements:

  • 2 CPUs
  • 8 GB RAM
  • Hard disk space: 
    • Installation directory: 10526 MB 
    • Temp (tmp) directory: 9064 MB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit
  • Oracle JRE 1.7 (64-bit)
  • Microsoft SQL Server 2012 Enterprise Edition 64-bit

Product-specific requirements: None

BMC Atrium Core Web Registry requirements

Hardware and software requirements:

  • 2 CPUs
  • 6 GB RAM
  • Hard disk space: 
    • Installation directory: 1345 MB 
    • Temp (tmp) directory: 5223 MB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit
  • Oracle JRE 1.7 (64-bit)

Product-specific requirements: None

BMC Server Automation product requirements

This section lists the product-specific requirements for the BMC Server Automation products.

BMC Server Automation – Application Server and Console

Hardware and software requirements:

  • 2 CPUs
  • 8 GB RAM
  • Hard disk space: 
    • Installation directory: 745 MB 
    • Temp (tmp) directory: 1626 MB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit
  • Microsoft SQL Server 2012 Enterprise Edition 64-bit

Product-specific requirements: Before you begin installing BMC Server Automation – Application Server & Console, ensure that port 9700 is available on the host on which you want to install the product.

(OptionalPXE Server 

Hardware and software requirements:

  • 2 CPUs
  • 1 GB RAM
  • Hard disk space: 
    • Installation directory: 46 MB 
    • Temp (tmp) directory: 1626 MB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit

Product-specific requirements: For more information, see the IIS 6 Compatibility components not installed topic in the Microsoft TechNet Library.

(OptionalBMC Server Automation – Advanced Repeater

Hardware and software requirements:

  • 2 CPUs
  • 1 GB RAM
  • Hard disk space: 
    • Installation directory: 265 MB 
    • Temp (tmp) directory: 391 MB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit

Product-specific requirements: None

BMC Server Automation – Multiple Application Server (MAS)

Hardware and software requirements:

  • 2 CPUs
  • 8 GB RAM
  • Hard disk space: 
    • Installation directory: 9 GB 
    • Temp (tmp) directory: 3 GB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit
  • Microsoft SQL Server 2012 Enterprise Edition 64-bit

Product-specific requirements: Before you begin installing BMC Server Automation – Application Server & Console, ensure that port 9700 is available on the host on which you want to install the product.

(OptionalBMC Server Automation – File Server

Hardware and software requirements:

  • 2 CPUs
  • 8 GB RAM
  • Hard disk space: 
    • Installation directory:  50 MB 
    • Temp (tmp) directory:  1 GB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit 

Note

Storage on the File Server requires additional hard disk space.

Product-specific requirements: None 

BMC Server Automation – Remote System Call Daemon (RSCD) Agent

Hardware and software requirements:

  • 2 CPUs
  • 8 GB RAM
  • Hard disk space: Installation directory: 100 MB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit

Product-specific requirements: None

BMC Atrium Orchestrator product requirements

This section lists the product-specific requirements for the BMC Atrium Orchestrator products.

BMC Atrium Orchestrator – Configuration Distribution Peer

Hardware and software requirements:

  • 2 CPUs
  • 2 GB RAM
  • Hard disk space: 
    • Installation directory: 590 MB 
    • Temp (tmp) directory: 3598 MB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit

Product-specific requirements: Install the BMC Atrium Orchestrator Development Studio client so that you can export the IP Address Management (IPAM) modules to the BMC Atrium Orchestrator grid. For more information, see Installing BMC Atrium Orchestrator Development Studio.

BMC Atrium Orchestrator – Configuration Distribution Peer (HA)

Hardware and software requirements:

  • 2 CPUs
  • 4 GB RAM
  • Hard disk space: 
    • Installation directory: 590 MB 
    • Temp (tmp) directory: 3598 MB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit
  • Msvcr71.dll

Product-specific requirements:

Install the BMC Atrium Orchestrator Development Studio client so that you can export the IP Address Management (IPAM) modules to the BMC Atrium Orchestrator grid. For more information, see Installing BMC Atrium Orchestrator Development Studio. For more information about a missing Msvcr71.dll file, see:

BMC Network Automation product requirements

This section lists the product-specific requirements for the BMC Network Automation products.

BMC Network Automation

Hardware and software requirements:

  • 2 CPUs
  • 4 GB RAM
  • Hard disk space: 
    • Installation directory: 1245 MB 
    • Temp (tmp) directory: 997 MB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit
  • Microsoft SQL Server 2012 Enterprise Edition 64-bit
  • Microsoft .Net framework

Product-specific requirements: Ensure that you have Microsoft Windows 8.3 file-name setting enabled before the installation. For more information, see Enabling Windows 8.3 file names in the BMC Network Automation documentation portal.

BMC Network Automation – Device Agent

Hardware and software requirements:

  • 2 CPUs
  • 4 GB RAM
  • Hard disk space: 
    • Installation directory: 2093 MB 
    • Temp (tmp) directory: 770 MB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit

Product-specific requirements: Ensure that you have Microsoft Windows 8.3 file-name setting enabled before the installation. For more information, see enabling Windows 8.3 file names.

BMC Cloud Lifecycle Management requirements

This section lists the product-specific requirements for the BMC Cloud Lifecycle Management components.

Cloud Database Extensions

Hardware and software requirements: Install the Cloud Database Extensions on the same host as BMC Remedy AR System – Cloud Database. 

Hard disk space:

  •   Installation directory: 521 MB 
  •   Temp (tmp) directory: 1933 MB

Product-specific requirements: None

Cloud Platform Manager

Hardware and software requirements:

  • 2 CPUs
  • 2 GB RAM
  • Hard disk space: 
    • Installation directory: 521 MB 
    • Temp (tmp) directory: 1933 MB
  • Microsoft Windows Server 2012 R2 Standard Edition 64-bit
  • Oracle JRE 1.7 (64-bit) (You can install JRE that is bundled with the product or you can use an existing installation.

Product-specific requirements: None

Cloud Portal AR Extensions – Primary

Hardware and software requirements: Install the Cloud Portal AR Extensions on the same host as BMC AR System Server - Cloud Portal and Database - Primary. 

Hard disk space:

  •  Installation directory: 521 MB
  •  Temp (tmp) directory: 1933 MB

Product-specific requirements: None

Cloud Portal AR Extensions – Secondary

Hardware and software requirements: Install the Cloud Portal AR Extensions – Secondary on the same host as BMC AR System Server - Cloud Portal and Database – Secondary. 

Hard disk space:

  •  Installation directory: 521 MB
  •  Temp (tmp) directory: 1933 MB

Product-specific requirements: None

Related topics

To understand the complete requirements for each product in the solution, review the following topics:

Where to go from here

Installation order and product dependencies

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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