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Monitoring cloud services

My Cloud Services Console provides information that helps you monitor your cloud services and resources.  The type of information you see is dependent upon the tab you select, My Services or Activities, and the type of service or resource you select, Services, Servers, or Storage.

This topic contains the following sections:

My Services tab

The My Services tab displays the status of your provisioned and requested service instances, servers, and storage as explained in the following sections.

The Services link bar of the My Services tab displays a list of your provisioned and requested service instances.  At a glance you can see the runtime status, decommission date, and associated servers of any service in the list. 

When you highlight a service instance from the list, the Details pane on the right side of the window displays information about that service instance:



The information displayed depends on the status and type of service that you highlight, but typical information can include:

  • The name, description, and type of service
  • Commission and decommission dates
  • Any service requests related to the service instance (If a service request exists, clicking the associated link displays request details.)
  • The provisioning status of the service request, such as approval pending, in progress, or completed (clicking the associated link   displays the Activities tab for the service request) 
  • Cost of the service
  • The functional components that comprise the service and the status of each (which can differ from their functional status displayed in the service instances list)

The pane below the service instances list shows associated servers for the highlighted service instance.  Clicking the details icon takes you to the Servers link bar, explained in the next section.  Similarly, when you double-click a service instance in the list, you drill down to the server level, explained in the next section. 

The Servers link bar of the My Services tab displays a list and the status of servers that support your provisioned service instances.

When you highlight a server in the list, you can see details such as the amount of memory, decommission date, and what software is deployed, among other details. If BMC ProactiveNet was configured by your administrator, a performance graph is displayed on the upper-right side that shows the CPU and memory usage for the selected server.

The Storage link bar of the My Services tab displays a list and the status of block device and file system storage that supports your provisioned service instances.

When you highlight storage in the list, you can see details such as the capacity and price for the storage.

Activities tab

The Activities tab displays lists of types of action taken against your service instances, servers, and storage.


When you highlight an activity in the list and click the Advanced Error Information icon , a dialog displays detailed error information that you can use to determine the cause of the error.

Clicking the Service Request link displays a dialog that shows details and an activity log for the service request generated by the error.

Monitoring with BMC ProactiveNet Server

In the BMC Cloud Lifecycle Management environment, you can use a restricted license of BMC ProactiveNet to monitor the performance of devices, including virtual machine managers (VMMs, also called hypervisors), clusters, and host servers. BMC ProactiveNet uses BMC PATROL Agents with BMC Performance Manager for Virtual Servers Knowledge Modules to collect data from thousands of devices. The monitoring results are displayed in the BMC Cloud Lifecycle Management consoles.

For more information, see Integrating with BMC ProactiveNet Server.

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