Entitlement packages overview
An entitlement package is a group of requestable offerings that can be mapped to tenants. This makes it easier for service providers to partition and manage services created specifically for various tenants. Cloud administrators can define a simple model for entitlement packages, in which all offerings are mapped to a single entitlement package that is available to all tenants. In a more detailed model, the cloud administrator might associate certain offerings to one tenant, and other offerings to all tenants, with a separate entitlement package for each group of offerings.
Related BMC Communities blog entry
The following link provides supplemental information available from a blog entry in BMC Cloud Lifecycle Management Communities:
This blog entry discusses how to configure entitlement for a Tenant’s users, whether they belong to the same department/Organization or different, so that they can see different Service Request Definitions/Rquestable Offerings assigned to them.