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Verifying Cloud Platform Manager installation

You can verify that Platform Manager was installed successfully by using the following procedures.

To review installation log files

  1. If you just completed the installation and the installer prompts you to view the installation log, perform the following steps:
    1. Click View Log.
    2. Check the log file for SEVERE errors and import failures.
    3. Skip to step 4.
  2. Log on to the server that hosts Platform Manager.
  3. Navigate to each directory listed in the following table and check the specified log files for the errors described in the Action column.
    Within the path names specified in the table:
    • On Microsoft Windows, <installPath> is C:\Program Files\BMC Software\BMCCloudLifeCycleManagement.
    • On Linux, <installPath> is /opt/bmc/BMCCloudLifeCycleManagement.

Directory

Log file

Action

Windows:
C:\Windows\Temp

Linux:
/tmp

bmcclm_install_log.txt

Verify that no SEVERE errors are reported in the log file.

Windows:
<installPath>\logs

Linux:
<installPath>/logs

All log files in the directory

Verify that no import failures are reported in the log files.

Windows:
<installPath>\Platform_Manager

Linux:
<installPath>/Platform_Manager

wrapper.log

Verify that no JVM startup errors are reported in the log file.

Windows:
<installPath>\Platform_Manager\Logs

Linux:
<installPath>/Platform_Manager/Logs

All log files in the directory

Verify that no import failures are reported in the log files.

If no error messages were reported, the installation was successful and you can skip the rest of the verification procedures for BMC ProactiveNet Central Server.

  1. For all error, (including SEVERE) messages, verify that the required services are running.
  2. If a SEVERE error message was reported, additionally perform the steps documented in the Resolving-product-installation-issues-on-target-hosts topic.

To verify that the required services are running

  1. Verify that the required services are running:
    • Windows:
      1. Select Start > Administrative Tools > Services.
         The Services window opens.
      2. Verify that the BMC CSM service is started, as shown in the following figure:
        bmc-csm-service.png
    • Linux:
      1. From a command prompt, type the following command:
        ps -ef | grep -i bmccsm
      2. In the resulting filtered output, look for the following process names: bmccsm and osgi.
  2. If the required services are not running, start Platform Manager.
    • (Windows) From the Services window, select the BMC CSM service, and click Start the service.
    • (Linux) From a command prompt, type the following command:
      /etc/init.d/bmccsm start

 

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