Verifying BMC ProactiveNet Central Server installation

You can verify that the BMC ProactiveNet Central Server was installed successfully by using the following procedures.

To review the installation log

  1. If you just completed installing BMC ProactiveNet Central Server and the installer prompts you to view the installation log, click View Log and skip to step 3.
  2. If you exited the installer before viewing the log file, perform the following steps:
    1. Log on to the BMC ProactiveNet Central Server.
    2. Open the installation and configuration log file, bppm_server_install_log.txt, in the c:\windows\temp directory.
      
      The following code illustrates an example of a SEVERE error message encountered in the installation log file.
      
      (Feb 06 2012 09:56:17.812 AM -0800),SEVERE,com.bmc.install.product.bppm.server.postinstall.ServerPostInstallConfigUtilities,
        LOG EVENT
      Unknown macro: {Description=[Execute Command Line],Detail=[Failed to execute the command}
      
      (Feb 06 2012 09:56:17.813 AM -0800),SEVERE,com.bmc.install.product.bppm.server.postinstall.ServerPostInstallConfigUtilities,
        LOG EVENT
      Unknown macro: {Description=[Execute Command Line],Detail=[Failed to execute the command}
      
  3. In the log, verify whether any SEVERE error messages were reported.
    If no SEVERE error messages were reported, the installation was successful and you can skip the rest of the verification procedures for BMC ProactiveNet Central Server.
  4. If SEVERE error messages were reported, perform the following procedures:

To verify running services

To ensure that the product successfully starts after installation, perform the following steps.

  1. At a command prompt, run the command pw system status and verify that the following services are running:
    • BMC Impact Event Log Adapter for Windows
    • BMC ProactiveNet Administration Manager
    • BMC ProactiveNet Agent version port
    • BMC ProactiveNet Database Engine
    • BMC ProactiveNet Event Adapters
    • BMC ProactiveNet IBRSD
    • BMC ProactiveNet Impact Manager pncell_hostName
    • BMC ProactiveNet Integration Service
    • BMC ProactiveNet Server
  2. If any of the services listed from the previous command appear to be not started, restart that service.
  3. If errors occur that prevent restarting a service, restart the system by executing the command pw system start.

To verify creation of the PATROL Agent Service

On the computer where the BMC ProactiveNet Data Collection Host is installed, check the Microsoft Windows Services list to ensure that the PATROL Agent Service service was created. 

To access the BMC ProactiveNet Administration Console

  1. Select Start > All Programs > BMC ProactiveNet Server > BMC ProactiveNet Administration Console.
  2. Log on with the user name admin and password admin.
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