Obtaining, downloading, and verifying the installation files

This page explains how to obtain the files you need to install BMC Cloud Lifecycle Management. To understand which files you are entitled to download based on the licenses you purchased, see License entitlements.

This page includes the following topics:

Determining which version, patches, or service packs to download

This section describes the how to determine which version of the files to download from the BMC Electronic Product Distribution (EPD) site.

Current version installed
in your environment

Version to download



2.1 SP2

2.1 SP1 Patch 1

2.1 SP2

2.1 SP1

2.1 SP2


2.1 SP2

Files to download

The following table lists the installation files to download according to the instructions in Downloading the files.

Product on EPD page

Link under that product


Files downloaded from link

BMC Cloud Lifecycle Management

Click here to view available patch files

Microsoft Windows




Downloading the files

To download files:

  1. Create a directory in which to place the downloaded files.

    On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the login prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose, and select the Product Patches tab.
  7. Expand BMC Cloud Lifecycle Management or BMC Cloud Extension Pack to show its versions, then expand your desired version, platform, and language to show its downloadable files.
  8. Select the files you want to download.
  9. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an e-mail message.
    • Download Manager enables you to download multiple files consecutively, and to resume an interrupted download if the connection drops.
      This method requires a one-time installation of the AkamiNetSession Client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum is used to verify file integrity automatically.

You can also click on a download file and be prompted to save it.

Before you start installing, make sure that you verify the installation files that you have obtained from the EPD site.

Extracting the files on Microsoft Windows

  1. Create a folder named CLMInstaller.
  2. Right-click bmcclm<version>windows.part1.zip, for example, bmcclm21sp2.windows.part1.zip, and select Extract To.
  3. Select the CLMInstaller folder.
  4. Extract the rest of the files to the same folder.
  5. Open the Applications folder.

Extracting the files on Linux

  1. Create a directory named /CLMInstaller on the computer where you plan to run the installer.
  2. Copy the tar files to that directory.
  3. Run the following command for each of the tar files:
    tar xvzf bmcclm<version>.linux.part1.tar.gz
  4. After extracting all of the files, grant the proper permissions to the directory:
    chmod -R 755 CLMInstaller

Verifying the content of the installation files

  1. Make sure that all of these folders exist:
    • AO-Content
    • AO-DevStudio
    • AO-Platform
    • ARSystem
    • AtriumCore
    • BL-BBAR
    • BL-BBNA
    • BL-Client
    • BL-NSH
    • BL-OpsManager
    • BL-PXE
    • BL-RSCD
    • BL-VCAgent
    • BMC-CLM
    • BPPMAgent
    • BPPMServer
    • DCH
    • ITSM
    • OnlineHelp
    • RDDS
    • SRM
  2. Open each folder and verify their content.
  3. Navigate to the installer executable (CLMInstaller > Planner > Disk1) and verify that the setup executable exists.
    You are now ready to start installation.

Related topics

End-to-end installation flow

Installation overview

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