This documentation supports the 22.1 version of BMC Helix ITSM: Change Management.

To view an earlier version, select the version from the Product version menu.

Related request types for Change Management and Release Management

The Relationships tab displays the relationships between the current change request to CIs and other modules in Change Management.

The following table displays a list of request types to which you can relate changes (or releases) and their available actions, along with their start and end dates. The list varies depending on the other BMC Helix ITSM applications you have installed with Change Management. Use these request types to define the relationships.

Important

The Start date and End date values are not displayed in the Best Practice view.


Request type

Actions

Relationship type

Start date

End date

Reference topic

CI Unavailability (if Asset Management is installed)

Search—Opens the CI Unavailability Relationships Search form to search for an unavailable CI, and then relates it to the release.

View—Opens the CI that is related to the release.

Remove—Removes the CI from the relationship with the release; it does not delete the CI.

Related to

Scheduled Start Date

Actual Start Date

Scheduled End Date

Actual End Date

Creating CI unavailability

Configuration Item

Search—Opens the CI Relationships Search form to search for a CI, and then relates it to the change or release.

View—Opens the CI that is related to the change or release.

Remove—Removes the CI from the relationship with the change or release; it does not delete the CI.

Related to

Upgrades

Installs

Repairs

Removes

Impacts

Moves

Changes

Not applicable

Not applicable

Relating and managing configuration items and impacted services for a change request

Project (if IT Business Management is installed)

View—Opens the Project summary form that displays the details of the Project to which the change is related.

Not applicable

Not applicable

Not applicable

Not applicable

Incident (if Incident Management is installed)

Search—Opens the Incident Relationship Search form to search for an incident, and then relates it to the change or release.

Create—Opens the Incident form in a New mode.

View—Opens the incident that is related to the change or release.

Remove—Removes the incident from the relationship with the change or release; it does not delete the incident.

Related to

Caused

Corrects

Reported Date

Responded Date

Performing additional functions with relationships

Infrastructure Change

Search—Opens the Change Relationship Search form to search for a change, and then relates it to the change or release.

Create—Opens the Change form in a New mode.

View—Opens the change that is related to the change or release.

Remove—Removes the change from the relationship with the change or release; it does not delete the change.

Dependent

Related to


Scheduled Start Date

Actual Start Date

Scheduled End Date

Actual End Date

Creating related change requests

Known Error (if Problem Management is installed)

Search—Opens the Known Error or Solution Search form to search for a known error, and then relates it to the change or release.

Create—Opens the Known Error form in a New mode.

View—Opens the known error that is related to the change or release.

Remove—Removes the known error from the relationship with the change or release; it does not delete the known error.

Related to

Initiated by

Problem Reported On

Corrective Action Determined

Workaround Determined On

Infrastructure Chg Initiated

Performing additional functions with relationships

LDAP Object

Search—Opens the LDAP Search form to search for an LDAP item, and then relates it to the change or release.

View—Opens the LDAP item that is related to the change or release.

Remove—Removes the LDAP item from the relationship with the change or release; it does not delete the LDAP item.

Not applicable

Not applicable

Not applicable

Performing additional functions with relationships

Problem Investigation (if Problem Management is installed)

Search—Opens the Problem Relationship Search form to search for a problem, and then relates it to the change or release.

Create—Opens the Problem Investigation form in a New mode.

View—Opens the problem that is related to the change or release.

Remove—Removes the problem from the relationship with the change or release; it does not delete the problem.

Related to

Problem Reported On

Known Error Created

Workaround Determined On

Solution Created

Performing additional functions with relationships

Release

Search—Opens the Release Relationship Search form to search for a release request, and then relates it to the change or release.

Create—Opens the Release form in a New mode.

View—Opens the release request that is related to the change or release.

Remove—Removes the release request from the relationship with the change or release; it does not delete the change or release.

Related to

Member of

Scheduled Start Date

Deployment Start Date

Scheduled End Date

Deployment End Date

Searching for request types and establishing the relationship type

Software Library Item

Search—Opens the Software Library Item Search form to search for an Storage Location, and then relates it to the change or release.

View—Opens the Storage Location that is related to the change or release.

Remove—Removes the Storage Location from the relationship with the change or release; it does not delete the Storage Location.

Not applicable

Not applicable

Not applicable

Performing additional functions with relationships

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