Downloading the installation files


You obtain the installation files for the product from the BMC Electronic Product Distribution (EPD) site. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company.To understand which files you are entitled to download, access the license entitlements for your product.

To access the EPD website, you must provide your BMC Support credentials. You must be licensed for the product to access the download page. You may be prompted to complete the Export Compliance Form.

Use the EPD links in the following sections to access the installation files on the EPD website. From the EPD page, download the installation files for your platform.

TrueSight Capacity Optimization

EPD link: TrueSight Capacity Optimization Open link

Component details on the EPD page:

EPD (e-item) namePlatformProduct file name
Remedy Single Sign-On for TrueSight Version 11.3.01 for WindowsWindowsRemedy_Single_Sign-On_for_TrueSight_Version_11.3.01_Windows.zip
Remedy Single Sign-On for TrueSight Version 11.3.01 for LinuxLinuxRemedy_Single_Sign-On_for_TrueSight_Version_11.3.01_Linux.tar.gz
EPD (e-item) namePlatformProduct file name
TrueSight Presentation Server Version 11.3.01 for WindowsWindowsTrueSight_Presentation_Server_11.3.01_Windows.zip
TrueSight Presentation Server Version 11.3.01 for LinuxLinuxTrueSight_Presentation_Server_11.3.01_Linux.tar.gz
TrueSight Presentation Server Version 11.3.02 for WindowsWindows

TrueSight_Presentation_Server_11.3.02_Windows.zip

TrueSight Presentation Server Version 11.3.02 for LinuxLinuxTrueSight_Presentation_Server_11.3.02_Linux.tar.gz
TrueSight Presentation Server Version 11.3.03 for WindowsWindowsTrueSight_Presentation_Server_11.3.03_Windows.zip
TrueSight Presentation Server Version 11.3.03 for LinuxLinuxTrueSight_Presentation_Server_11.3.03_Linux.tar.gz
EPD (e-item) namePlatformProduct file name
TrueSight Capacity Optimization Application Server 20.02.00 for Linux (x86_64)LinuxTSCO_AppServer_ver20.02.00_Linux.tar.gz
Third Party Open Source Software  [Not Required to Install this BMC Product]Third-party supplementary materials fileThirdPartyOpenSourceSoftware.zip
Note: This file is a compressed archive of third party supplementary materials files.
EPD (e-item) namePlatformProduct file name
TrueSight Capacity Optimization Gateway Server 20.02.00 for Microsoft Windows
Windows/NT

TSCO_GatewayServer_ver20.02.00_MSWindows.zip
TrueSight Capacity Optimization Gateway Server 20.02.00 for Linux (x86/x86_64)LinuxTSCO_GatewayServer_ver20.02.00_Linux_x86-64.tar
EPD (e-item) namePlatformProduct file name
TrueSight Capacity Optimization Agent 20.02.00 Docker Container for Linux x86_64Linuxtsco-agent-dockercontainer-linux-x86_64_20.02.00_tar.gz
TrueSight Capacity Optimization Agent 20.02.00 for Linux (POWER-Big Endian)LinuxTSCO_Agent_ver20.02.00_Linux_pseries_ppc64.tar
TrueSight Capacity Optimization Agent 20.02.00 for Linux (POWER-Little Endian)LinuxTSCO_Agent_ver20.02.00_Linux_pseries_ppc64le.tar
TrueSight Capacity Optimization Agent 20.02.00 for AIX  7.1AIXTSCO_Agent_ver20.02.00_AIX_7.1.tar
TrueSight Capacity Optimization Agent 20.02.00 for AIX  7.2AIXTSCO_Agent_ver20.02.00_AIX_7.2.tar
TrueSight Capacity Optimization Agent 20.02.00 for HP-UX (Itanium)HP-UXTSCO_Agent_ver20.02.00_HPUX_Itanium.tar
TrueSight Capacity Optimization Agent 20.02.00 for Linux (zSeries)LinuxTSCO_Agent_ver20.02.00_Linux_zseries.tar
TrueSight Capacity Optimization Agent 20.02.00 for Linux x86LinuxTSCO_Agent_ver20.02.00_Linux_x86.tar
TrueSight Capacity Optimization Agent 20.02.00 for Linux (x86_64)LinuxTSCO_Agent_ver20.02.00_Linux_x86-64.tar
TrueSight Capacity Optimization Agent 20.02.00 for Microsoft WindowsMicrosoft Windows/NT
TSCO_Agent_ver20.02.00_MSWindows.zip
TrueSight Capacity Optimization Agent 20.02.00 for Solaris (SPARC)SolarisTSCO_Agent_ver20.02.00_Solaris_SPARC.tar
TrueSight Capacity Optimization Agent 20.02.00 for Solaris (x86/x64)SolarisTSCO_Agent_ver20.02.00_Solaris_x86.tar
TrueSight Capacity Optimization Agent 20.02.00 for HP-UX (PA-RISC)HP-UXTSCO_Agent_ver20.02.00_HPUX_RISC.tar
EPD (e-item) namePlatformProduct file name
License Information for TrueSight Capacity Optimization 20.02.00Not applicableEPODNOPRODUCTLICENSEKEYREQUIRED.doc
Note: This document lists the license key requirements for TrueSight Capacity Optimization 20.02.00 (applicable to all supported platforms).

Remedy Single Sign-On version 19.02

You can choose to install using the TrueSight installer for Remedy SSO (consolidated installer) version 11.3.01. Alternatively, you can directly install any of the supported versions of the Remedy SSO server using the Remedy SSO installer.

The latest supported version of Remedy Single Sign-On Server is 19.02. If you want to use it, access the following EPD link to download the installation files.

EPD link: Remedy Single Sign-On 19.02 Open link


Sentry Integrator for TrueSight Capacity Optimization

EPD link: Sentry Integrator for TrueSight Capacity Optimization Open link


Moviri Integrator for TrueSight Capacity Optimization

EPD link: Moviri Integrator for TrueSight Capacity Optimization Open link

Where to go from here

Was this page helpful? Yes No Submitting... Thank you

Comments