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  Phased rollout This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Content packages and content use cases

The content packages in BMC Helix Business Workflows contain out-of-the-box use cases to create and manage cases. The out-of-the-box content use cases contain case templates, task templates, notifications, processes, configuration data, and related objects required to create and manage cases for your lines of business.

Related topics

Case-and-task-views-for-lines-of-business

Content packages

BMC Helix Business Workflows provides content packages for the following lines of business:

  • BMC Sample Human Resource
  • BMC Sample Finance
  • BMC Sample Facilities

Each content package contains templates specific for the line of business. You can create new templates specific to your organization based on the content templates.

Content use cases

Content use cases are ready-to-use sets of templates, processes, records, and automated tasks that make processing of end-to-end use cases easier.

Learn about the content use cases that are available in BMC Helix Business Workflows in Data-in-content-packages-for-lines-of-business

The following image shows the actions a case business analyst and an administrator can perform on content use cases:

This image shows the actions a case business analyst and an administrator can perform on content use cases

Elements in a use case

The following configuration data and related objects are available in a content use case:

Configuration data

Related objects

  • Case templates
  • Task templates
  • Dynamic data
  • Automated task processes
  • Task flow processes
  • Notification templates
  • Document templates
  • Flowsets
  • Custom status
  • Record definitions
  • Views
  • Processes and rules
  • Documents

Where to go from here

Importing, exporting, and reusing content packages