Key concepts
Before you start using BMC Helix Business Workflows, you should understand its related concepts.
The following table lists the topics in this section that provide more information about product usability, components, and features:
Action | Reference |
|---|---|
Understand the business goal of the product. | |
Learn about the product architecture. | |
Learn about creating and managing cases. | |
Learn about creating and managing tasks. | |
Learn about knowledge articles, sets, templates, and other concepts related to them. | |
Learn about service targets and how to monitor them. | |
Learn about the permissions associated to different users. | |
Learn about the out-of-the-box notifications that are available and other concepts related to notifications. | |
Learn about the BMC Helix Digital Workplace Catalog and its concepts. | |
Learn about the content package that includes various sample templates that you can use to implement common processes and standards for your organization. | |
Learn about the details that are provided in a user profile page. | |
Where can I find the description of different terms related to the application? |