This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 23.3.01 from the Product version picker.

Release notes and notices

Learn what’s new or changed for installation and deployment of BMC Helix Service Management 21.3.10, including new features, urgent issues, documentation updates, and fixes or patches. 


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Related topics

Action Request System Release notes and notices (part of BMC Helix Innovation Suite) Open link

BMC Helix Innovation Studio Release notes and notices (part of BMC Helix Innovation Suite) Open link

BMC Helix CMDB Release notes and notices Open link

BMC Helix ITSM: Smart IT Release notes and notices Open link

BMC Helix Single Sign-On Release notes and notices Open link

BMC Helix IT Service Management Suite Release notes and notices Open link

BMC Helix Service Request Management Release notes and notices Open link

BMC Service Level Management Release notes and notices Open link

BMC Helix ITSM: Smart Reporting Release notes and notices Open link


DateSummaryReference
September 5, 2023

Updates available in 21.3 patch 10:

  • Support for Kubernetes 1.25 and OpenShift 4.12
  • Support for Ingress controller 1.7.0 and Helm 3.11
  • Migration of container images to the Alpine operating system

  • Additional products available for on-premises installation
21.3 Patches
December 1, 2022

Updates available in 21.3 patch 6:

  • Updated support for Kubernetes and OpenShift
  • Support for self-signed and CA signed certificates
  • Updated support for Ingress controller
  • Automated setting up of BMC Deployment Engine

21.3 Patches
August 30, 2022This patch contains functional and security defect fixes.21.3 Patches
August 1, 2022

Updates available in 21.3 patch 5:

  • Support for Amazon EKS, GKE and OKE platforms
  • Rollback deployment

  • Updates to Fluent Bit deployment
  • Enhancements to Support Assistant tool
21.3 Patches
March 23, 2022

Updates available in 21.3 patch 4:

  • Enhancements to Support Assistant tool deployment

  • Support for deployment size templates
21.3 Patches
January 5, 2022

Enhancement available in this release:

Support BMC Helix ITSM Insights and BMC Helix Dashboards deployment

21.3 Patches


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Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


The release notes in this documentation are specific to deploying BMC Helix Service Management and other components by using container images. For complete release notes, refer to the product documentation of the respective component.


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