This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.To view the documentation for the latest version, select 23.3.04 from the Product version picker.

Release notes and notices

Learn what’s new or changed for installation and deployment of BMC Helix Service Management 21.3.10, including new features, urgent issues, documentation updates, and fixes or patches. 

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Related topics

Action Request System Release notes and notices (part of BMC Helix Innovation Suite) 
BMC Helix Innovation Studio Release notes and notices (part of BMC Helix Innovation Suite) 
BMC Helix CMDB Release notes and notices 
BMC Helix ITSM: Smart IT Release notes and notices
BMC Helix Single Sign-On Release notes and notices
BMC Helix IT Service Management Suite Release notes and notices
BMC Helix Service Request Management Release notes and notices
BMC Service Level Management Release notes and notices
BMC Helix ITSM: Smart Reporting Release notes and notices

 

Date

Summary

Reference

March 27, 2025Flash for Remote Code Execution Vulnerabilities in Ingress NGINXFix available for Remote Code Execution Vulnerabilities in Ingress NGINX CVE-2025-1097, CVE-2025-1098, CVE-2025-24514, and CVE-2025-1974

September 5, 2023

Updates available in 21.3 patch 10:

  • Support for Kubernetes 1.25 and OpenShift 4.12
  • Support for Ingress controller 1.7.0 and Helm 3.11
  • Migration of container images to the Alpine operating system
  • Additional products available for on-premises installation

December 1, 2022

Updates available in 21.3 patch 6:

  • Updated support for Kubernetes and OpenShift
  • Support for self-signed and CA signed certificates
  • Updated support for Ingress controller
  • Automated setting up of BMC Deployment Engine

August 30, 2022

This patch contains functional and security defect fixes.

August 1, 2022

Updates available in 21.3 patch 5:

  • Support for Amazon EKS, GKE and OKE platforms
  • Rollback deployment
  • Updates to Fluent Bit deployment
  • Enhancements to Support Assistant tool

March 23, 2022

Updates available in 21.3 patch 4:

  • Enhancements to Support Assistant tool deployment
  • Support for deployment size templates

January 5, 2022

Enhancement available in this release:

Support BMC Helix ITSM Insights and BMC Helix Dashboards deployment

Click here to see the steps.

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The release notes in this documentation are specific to deploying BMC Helix Service Management and other components by using container images. For complete release notes, refer to the product documentation of the respective component.

 

 

 

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