This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

Planning worksheets

Use the information in this topic to help make decisions about a new implementation of Remedy ITSM Suite.

Implementation decisions worksheet

Decision decideValueReference
Number and location of the Remedy components that you need to install Deployment use cases

Choose one of the following authentication methods:

  • LDAP
  • Remedy Single Sign-On


Security planning
Compatibility
Compatibility matrix
High availability and failover Remedy high availability deployment
Disaster recovery Remedy disaster recovery deployment
Shared services
Remedy as a shared service deployment
Software dependencies
Software dependencies for Remedy AR system
Languages you want to install
Supported languages and locales

Sizing worksheet

Read the information in Hardware requirements and then fill out the values in the table:

Sizing factor to calculate

Value

Notes

Total number of servers

 

Determine the number of server/VM instances required to run Remedy ITSM Suite

Total number of CPUs
Determine the number of CPUs required to run Remedy ITSM Suite
RAM
Determine the RAM required to run Remedy ITSM Suite
Database size Determine the total database size for the components you wish to install, see Hardware requirements
Number of concurrent users Determine the users who will use Remedy ITSM Suite

Number of reports:

  • Daily
  • Weekly
  • Monthly
 Determine the number of reports you need to generate and their frequency
Additional data requirements Additional BMC CMDB requirements

Hardware worksheet

Server 1
Use                                                                                                       
Environment sizing (small, medium, large) 

Platform and language

 

RAM

Storage configuration

 
Additional Third-party software
Server 2
Use 
Environment sizing (small, medium, large) 

Platform and language

 

RAM

 

Storage configuration

Additional Third-party software
Server 3
Use 
Environment sizing (small, medium, large) 

Platform and language

 

RAM

Storage configuration

 
Additional Third-party software
Server 4
Use 
Environment sizing (small, medium, large) 

Platform and language

 

RAM

Storage configuration

 
Additional Third-party software
Server 5
Use 
Environment sizing (small, medium, large) 

Platform and language

 

RAM

Storage configuration

 
Additional Third-party software
Server 6
Use 
Environment sizing (small, medium, large) 

Platform and language

 

RAM

Storage configuration
Additional Third-party software

Related topics

Implementation process overview

Planning

Installation worksheets

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