This documentation supports the 19.08 version of Remedy and applies only to the on-premises deployment model.

To view an earlier version, select the version from the Product version menu.


IT architects and System Administrators can use the information in this section to plan a new deployment of Remedy ITSM Suite.

Use the following topics to start planning the Remedy ITSM Suite deployment:

Planning to deploy the components

Network ports
Supported languages and locales
Licensing entitlements

Where to go from here

  • After you review the planning information, proceed to Installing.
  • If you are performing an upgrade, see Upgrading.

Related topics

BMC Remedy with Smart IT planning

BMC MyIT planning

BMC Remedy Single Sign-On planning

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