Encrypting passwords using the BMC Remedy ITSM Maintenance Tool

This procedure describes how to generate an encrypted password using the BMC Remedy ITSM Maintenance tool. You typically use an encrypted password when running a silent installation.

To encrypt a password

1. Go to <installationDirectory>\BMCRemedyITSMSuite\Utilities.

2. Open command prompt and run the following command:

   BMCRemedyITSMSuiteMaintenanceTool.cmd -silent -encrypt -encrypt -password=<password> -confirm_password=<password>

   For UNIX, run the BMCRemedyITSMSuiteMaintenanceTool.sh file.

3. Copy and paste the encrypted password into the silent.txt file for your silent installer.

For example, if you want to encrypt the BMC Remedy AR System password and the output is DES\:b76c59dbc2e1433c7a9c2f006a2e2429116840dce695aea9, enter the following string:

-J BMC_AR_PASSWORD=DES\:b76c59dbc2e1433c7a9c2f006a2e2429116840dce695aea9

-J BMC_AR_CONFIRM_PASSWORD=DES\:b76c59dbc2e1433c7a9c2f006a2e2429116840dce695aea9