Installing the application components
The following topics are provided:
Preparing to install the application components
Before you begin, ensure that you have carefully reviewed all the information discussed in the Preparing section and Preparing an application for installation. Ensure that you have reviewed the known and corrected issues and the compatibility matrix. The compatibility matrix is available at .
There are no installers for Remedy ITSM applications after version 18.05. To perform a fresh installation of Remedy ITSM, you need to first install ITSM and other applications using version 18.05 installers and then apply the latest deployment packages. This approach results in a significantly faster and easier upgrade.
Scope of application installation
The following table lists the components and installers you need to install BMC Remedy IT Service Management (ITSM) applications. Perform the application installations in the order as specified in the following table.
|Component||Installation||Installer needed||Features installed|
|1||BMC Remedy ITSM core applications|
BMC Remedy ITSM
|BMC Remedy ITSM Suite 18.05 installer|
|2||BMC Service Request Management|
BMC Service Request Management
|BMC Service Request Management 18.05 installer|
Installs BMC Service Request Management 18.05.
Data Visualization modules
Upgrades Data Visualization modules.
If you are upgrading from BMC Service Request Management 2.2.00, you must also upgrade the Data Visualization modules used in the Request Entry Console and Visual Process views.
|3||BMC Service Level Management||BMC Service Level Management||BMC Service Level Management 18.05 installer||Installs BMC Service Level Management 18.05.|
|4||Installing BMC Service Management Process Model||BMC Service Management Process Model||BMC Service Management Process Model installer||Installs BMC Service Management Process Model.|
|5||BMC Process Designer||BMC Process Designer||BMC Process Designer installer|
Note: With BMC Remedy ITSM Process Designer 8.3.04, a common installer is introduced to install both the Process Designer Integration and Configuration Tool (PDICT) and Process Designer server.
|6||Installing offline documentation|
|Component specific offline help installer||Installs the offline help.|
|7||Apply the application deployment package|
A deployment package containing data, object definitions, and binary files for BMC Remedy ITSM, BMC Service Request Management, and BMC Service Level Management.
Before you apply the deployment packages, ensure that the 18.05 version of the applications are installed on all servers in the server group.
Use an application deployment package
|Applies the deployment packages for BMC Remedy ITSM, BMC Service Request Management, and BMC Service Level Management to complete the Remedy ITSM applications installation.|
|8||(Optional) Apply the language deployment package||A language deployment package containing localized views and data for the Remedy ITSM Suite.|
Use a language deployment package
|Applies the language packs for BMC Remedy ITSM, BMC Service Request Management, and BMC Service Level Management.|
|To know about...||Refer to...|
|Release notes and notices|
|Troubleshooting the installation|