This documentation supports the 19.02 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Installing the application components

The following topics are provided: 

Preparing to install the application components

Before you begin, ensure that you have carefully reviewed all the information discussed in the Preparing section and Preparing an application for installation. Ensure that you have reviewed the known and corrected issues and the compatibility matrix. The compatibility matrix is available at BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC) .

There are no installers for Remedy ITSM applications after version 18.05. To perform a fresh installation of Remedy ITSM, you need to first install ITSM and other applications using version 18.05 installers and then apply the latest deployment packages. This approach results in a significantly faster and easier upgrade.


Scope of application installation

The following table lists the components and installers you need to install BMC Remedy IT Service Management (ITSM) applications. Perform the application installations in the order as specified in the following table.


ComponentInstallationInstaller neededFeatures installed
1BMC Remedy ITSM core applications

BMC Remedy ITSM

BMC Remedy ITSM Suite 18.05 installer
  • BMC Service Desk (includes BMC Incident Management and BMC Problem Management)
  • BMC Asset Management
  • BMC Change Management
  • BMC Knowledge Management
2BMC Service Request Management

BMC Service Request Management

BMC Service Request Management 18.05 installer

Installs BMC Service Request Management 18.05.

Data Visualization modules

Upgrades Data Visualization modules.

If you are upgrading from BMC Service Request Management 2.2.00, you must also upgrade the Data Visualization modules used in the Request Entry Console and Visual Process views.

3BMC Service Level Management

BMC Service Level ManagementBMC Service Level Management 18.05 installerInstalls BMC Service Level Management 18.05.
4Installing BMC Service Management Process ModelBMC Service Management Process ModelBMC Service Management Process Model installerInstalls BMC Service Management Process Model.
5BMC Process DesignerBMC Process Designer BMC Process Designer installer 
  • Process Designer Integration and Configuration Tool (PDICT)
  • Process Designer server

Note: With BMC Remedy ITSM Process Designer 8.3.04, a common installer is introduced to install both the Process Designer Integration and Configuration Tool (PDICT) and Process Designer server.

6Installing offline documentation

Help system

Component specific offline help installerInstalls the offline help.
7Apply the application deployment package

A deployment package containing data, object definitions, and binary files for BMC Remedy ITSM, BMC Service Request Management, and BMC Service Level Management.

Note

Before you apply the deployment packages, ensure that the 18.05 version of the applications are installed on all servers in the server group.

NA

Use an application deployment package

Applies the deployment packages for BMC Remedy ITSM, BMC Service Request Management, and BMC Service Level Management to complete the Remedy ITSM applications installation.
8(Optional) Apply the language deployment packageA language deployment package containing localized views and data for the Remedy ITSM Suite.

NA

Use a language deployment package

Applies the language packs for BMC Remedy ITSM, BMC Service Request Management, and BMC Service Level Management.

Related topics

To know about...Refer to...
Release notes and notices
Troubleshooting the installation
Configuring
  • Configuring BMC Remedy ITSM in BMC Remedy ITSM suite product documentation
  • Configuring BMC Service Request Management in BMC Service Request Management product documentation
  • Configuring BMC Service Level Management in BMC Service Level Management product documentation
  • Configuring BMC Process Designer in BMC Remedy ITSM suite product documentation
Uninstallation

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Comments

  1. Carina Burns

    Truly it'd be wise to include a link to this ITSM FAQ for installing process designer somewhere on this page: https://docs.bmc.com/docs/itsm1805/frequently-asked-questions-on-bmc-remedy-itsm-process-designer-804711254.html
    This FAQ suggests multiple options for when to install Process Designer. The statement "Perform the application installations in the order as specified in the following table." on this document page is incorrect as there are other options. If installed in the order listed, you are making the Process Designer a stand alone module as the install gives warnings that it will not be integrated with ITSM and SRM.

    May 31, 2019 05:00
    1. Ashwini Mathad

      Thank you for your feedback on the documentation. We have fixed the order in the table. The link to the Process Designer installation FAQs is already added on the Installing BMC Remedy ITSM Process Designer page.

      Jun 03, 2019 12:52