Installing BMC Service Request Management
Best practice
- Before you install the product, review and understand the entire installation process.
- To avoid installation problems, consider installing only one version of BMC Service Request Management on your computer.
BMC Service Request Management installation comprises the following stages:
| Task | Action | Additional information |
|---|---|---|
| 1 | Prepare for the installation of BMC Service Request Management | If you have not yet prepared for the installation, complete all tasks to prepare the environment for a successful install. |
| 2 | Review the list of known and corrected issues in Remedy 18.05. | |
| 3 | Use one of the following methods to install BMC Service Request Management 18.05. | There is no installer for BMC Service Request Management (SRM) after version 18.05. To perform a fresh installation of SRM, you need to install SRM using version 18.05 installer. You can choose to perform the installation in phases or all at once. Installing in phases enables you to perform configuration checks and validations, resolve any issues, and capture the installation options so you can start the installation at a later time. Install in silent mode if you do not want UI interaction. |
| 4 | By default, if you click the Help button from any BMC Remedy IT Service Management product, the Home page of the online product documentation is launched. You will need to install the offline documentation only if you are bound by a firewall or do not have access to internet. This topic helps you understand how to install the offline Help, such that the documentation is accessible to you within your intranet. | |
| 5 | Perform BMC Service Request Management post installation procedures | Perform the post installation procedures for BMC Service Request Management. |
Where to go from here
| Next task | |
|---|---|
| Up to process | If you have finished installing the applications, return to the appropriate installation process: |
Related topics
| To know about... | Refer to... |
|---|---|
| Server group configuration | Verifying server group configuration |
| Release notes and notices | |
| Troubleshooting | |
| Configuring |
Configuring after installation
|
| Uninstalling |
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