This documentation supports the 18.08 version of Remedy ITSM Deployment.

To view an earlier version, select the version from the Product version menu.

18.08 enhancements

This section contains information about enhancements in the version 18.08 of BMC Remedy ITSM deployment.

Simplified application installation and upgrade with a deployment package

In BMC Remedy 18.08 release, full installers are not available for installing or upgrading the BMC Remedy 18.08 Suite applications, such as BMC Remedy IT Service Management (ITSM), BMC Remedy Service Request Management (SRM), and BMC Remedy Service Level Management (SLM). You can upgrade BMC Remedy applications such as ITSM, SRM, and SLM from their previous (18.05) versions by using deployment packages. This new approach results in a significantly faster and easier upgrade. To upgrade from earlier BMC Remedy application versions (for example, 8.1, 9.0, or 9.1), you must first upgrade to the version 18.05 (by using the 18.05 application installers) and then upgrade to 18.08 by using the deployment packages.

A deployment package contains data, object definitions, and binary files. You can deploy a package in your environment by using the AR System Deployment Management Console that provides a single method to promote data and definitions effectively and reliably across all servers in a server group.

Installing BMC Remedy 18.08

Install BMC Remedy platform by using the 18.08 installer and install BMC Remedy applications by using the 18.05 installer and the 18.08 deployment packages. The following table summarizes the supported installation methods:

BMC Remedy component Installation method

BMC Remedy platform (BMC Remedy AR System, BMC CMDB, Atrium Integrator Server)

Install by using BMC Remedy 18.08 installer.

BMC Remedy applications (BMC Remedy ITSM, BMC Service Request Management, and BMC Service Level Management)

Two step installation:

  1. Install BMC Remedy 18.05 applications by using the 18.05 installers.
  2. Install BMC Remedy 18.08 applications by using the 18.08 deployment package.

For more information about installing, see Installing.

Upgrading to BMC Remedy 18.08

Upgrade BMC Remedy platform using the 18.08 installers and upgrade BMC Remedy applications using the 18.08 deployment packages. To upgrade applications directly to version 18.08, the minimum supported BMC Remedy application version is 18.05.

To upgrade BMC Remedy Suite applications to 18.08, you must first upgrade them to version 18.05 and then deploy 18.08 changes using a deployment package. Download the 18.08 deployment package from the EPD and apply the changes. 

For information about applying a deployment package, see Applying a deployment package.

The following table summarizes the supported upgrade methods:

BMC Remedy component Upgrade method

BMC Remedy platform (BMC Remedy AR System, BMC CMDB, Atrium Integrator Server)

Perform a direct upgrade of your platform to 18.08 by using installer.

BMC Remedy applications (BMC Remedy ITSM, BMC Service Request Management, and BMC Service Level Management)

Upgrade BMC Remedy applications (ITSM, SRM, SLM) from 18.05 to 18.08 by applying the 18.08 deployment package, using deployment package.

The following graphic summarizes the BMC Remedy upgrade process from version 18.05 to 18.08:

If you are using BMC Remedy version 9.1.x or 8.1.x, the process for upgrading BMC Remedy is as follows:

BMC Remedy component Upgrade method

BMC Remedy platform (BMC Remedy AR System, BMC CMDB, Atrium Integrator Server)

Perform a direct upgrade of your platform to 18.08 by using installer.

BMC Remedy applications (BMC Remedy ITSM, BMC Service Request Management, and BMC Service Level Management)

  • Upgrade BMC Remedy applications (ITSM, SRM, SLM) from 9.1.x or 8.1.x to 18.05, using installer.
  • Upgrade BMC Remedy applications (ITSM, SRM, SLM) from version 18.05 to 18.08 by applying the 18.08 deployment package.


The following graphic summarizes the BMC Remedy upgrade process from version 9.1.x to 18.08:

For more information about upgrading, see Upgrading.


What's changed in this release

The external version number that is displayed on the installer screens and the product pages is 18.08.00. BMC uses version 9.1.06 for internal purposes. 

BMC Remedy product version is displayed as 9.1.06 in the following files:

INI template files in the installer ZIP files 

All the INI template files in the installer ZIP files specify the product version as 9.1.06. This is an internal version number used by BMC. The external version is 18.08.00.

For example, the following INI file specifies the product version as 9.1.06:

<<AR installer zip folder>>\Disk1\Utility\ARSystem-ini-template

Properties files When you search for properties in the Config Check utility, each property displays two versions – internal and external. The internal version is 9.1.06 and the external version is 18.08.00. 
armonitor The AR Monitor and arfiledeployer version is displayed as 9.1.06.
arerror.log The arerror.log file displays the AR System and AR Assignment Engine version as 9.1.06.

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