Installing BMC Service Request Management

Understand the following:

• Components in the BMC Remedy IT Service Management (ITSM) Suite
• Installers you must run to install a specific component
• Location of a specific component in the BMC Remedy ITSM Suite environment

Note: For some components, you must run the same installer multiple times.

Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components. The following topics are provided:

• Compatibility matrix
• Hardware requirements
• Software dependencies for BMC Remedy AR system
• Unicode requirements
• Overview of the portmapper service
• BMC Remedy Migrator memory usage and disk space requirements
• Adobe Flash Player requirement

When you view the latest version of a product on the Electronic Product Distribution (EPD) website, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.

Ensure that you download the latest service pack and patch.

Only the BMC Remedy AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application.

Note: You must activate the licenses before installing the applications. See Activate the application licenses.

Before you install, prepare your database as described in this section. Also, review the recommendation to avoid a decline in BMC Remedy Action Request (AR) System server performance. The following topics are provided:

• Preparing to install on a Unicode database
• Configuring the Microsoft SQL Server
• Configuring Oracle databases
• Configuring databases that are not configured to extend automatically

Before you install, you must prepare your base UNIX or Windows platform. The following topics are provided:

• Preparing a Windows environment
• Preparing a UNIX environment

Use the BMC Remedy Configuration Check utility to perform the following types of checks:

• Pre-install checks before you install any or all of the components of BMC Remedy ITSM Suite environment.
• General configuration checks on your system before you install any component in the BMC Remedy ITSM Suite environment.

BMC recommends that you perform checks for all the components you want to install before you proceed to the next stage.

The AZ Compression utility is used for packaging the adapter components that Identity Request Management will use. This utility restricts and validates the folder structure that must be maintained to proceed with the compression.

Ensure that the folder structure described in this topic is observed, before running the AZ compression utility.

You must install Adobe Flash Player on every client computer that accesses the application. Otherwise, errors can occur when viewing data visualization fields.

You can download Adobe Flash Player from the Adobe website.

Use one of the following installation methods to install BMC Service Request Management:

• Install BMC Service Request Management
• Install BMC Service Request Management in phases
• Silently install BMC Service Request Management

You will need to install the offline documentation only if you are bound by a firewall or do not have access to internet. This topic helps you understand how to install the offline Help, such that the documentation is accessible to you within your intranet.

• Release notes
• Known and corrected issues

• Working with logs 
• 2021-01-05_00-08-25_Troubleshooting data and workflow import issues
• Troubleshooting driver issues
• Troubleshooting BMC Service Request Management issues

Configuring BMC Service Request Management in the BMC Service Request Management documentation.

Uninstalling BMC Service Request Management