Activating application licenses

Before installing BMC Remedy applications, you must license those applications. To add information to BMC Remedy applications, you must have a BMC Remedy AR System write license (fixed or floating). You must also have the appropriate application licenses to create or modify entries in the Application Administration Console. These requirements supersede the BMC Remedy AR System Submitter Mode settings documented in  Setting license options in the BMC Remedy AR System online documentation.

Licensing requirements vary depending on the version of BMC Remedy AR System you use. Also, depending on the components that you use, you might need several licenses to activate an application. You must activate the licenses before installing the applications. 

If you have questions about licensing requirements, contact  Customer Support .

To add BMC applications licenses

Licenses are active as soon as they are added to the server. Besides the following procedure to add licenses using Add or Remove licenses form, you can also import licenses from a file. For information about importing licenses, see   Exporting or importing licenses .

1. Log on to the AR System server (http://<midTierServer>/arsys/shared/login.jsp?/arsys).
2. Open the AR System Administration Console by clicking Applications > AR System Administration > AR System Administration Console.
3. In the AR System Administration Console, click System > General > Add or Remove Licenses.
4. Click Add New.

5. In License Type, select BMC Remedy Applications.
   You can also enter a custom license type that is not in the list. 

6. Enter the number of licenses.

   Tip

   Add only one license key per application. However, you should add enough user licenses for the various BMC applications that you are using. For example, when adding the BMC: Change Management Application enter the number of licenses as 1. For BMC Change Management User Fixed license, enter the number licenses based on your requirement.

   For BMC Remedy AR server, server option, and application licenses:

   • 0 indicates the license is inactive.
   • 1 indicates the license is active. 

   For user licenses:

   • 0 indicates the license is inactive.
   • Any number greater than 0 indicates the maximum number of licenses available for use.

   The following table lists the licenses you must apply to the AR System server before you start installing other BMC products.

   BMC application	License type
   BMC Atrium Core	AR System server license AR User Fixed
   BMC Asset Management	AR Server license AR User Fixed (at least 20 if you install sample data) Atrium CMDB Application license Financial Management Application license Financial Management User fixed license Asset Management Application license Asset Management User fixed license
   BMC Change Management	AR System server license AR User Fixed (at least 20 if you install sample data) Atrium CMDB Application license Financial Management Application license Financial Management User fixed license Change Management Dashboard Application license Change Management Application license Change Management User fixed license
   BMC Incident Management	AR System server license AR User Fixed (at least 20 if you install sample data) Atrium CMDB Application license Financial Management Application license Financial Management User fixed license Incident Management Application license Incident Management User fixed license
   BMC Problem Management	AR System server license AR User Fixed (at least 20 if you install sample data) Atrium CMDB Application license Financial Management Application license Financial Management User fixed license Problem Management Application license Problem Management User fixed license
   BMC Knowledge Management	AR System server license AR User Fixed BMC Remedy Full Text Search Atrium CMDB Application license Financial Management Application license Financial Management User fixed license
   BMC Service Request Management	AR System server license AR User Fixed Atrium CMDB Application license BMC:SR Mgmt Application Financial Management Application license
   BMC Service Level Management	AR System server license AR User Fixed Atrium CMDB Application license BMC Service Level Management license

7. In the Expiration Date field, for trial licenses, enter the date after which the license expires. 

   Note

   Only trial licenses expire.

8. The License Qualifier field is used to further identify license behavior.
   Do not modify this field unless instructed to do so by BMC or a qualified BMC partner.

9. Click Save.
   To share license usage report with your support and account representatives, click Generate License Usage Report.

Related topic

Obtaining BMC Remedy license keys