This documentation supports the 18.05 version of Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

18.05 enhancements

This section contains information about enhancements in the version 18.05 of BMC Remedy ITSM deployment.


This release provides enhancements introduced in the platform and application components. To view the enhancements introduced in this release, see  18.05 enhancements Open link

Whats changed in this release

The external version number which is displayed on the installer screens and the product pages is 18.05.00. BMC uses version 9.1.05 for internal purpose. 

Remedy product version is displayed as 9.1.05 in the following files:

ini template files in the installer zip files 

All the ini template files in the installer zip files mention the product version as 9.1.05. This is an internal version number used by BMC. The external version is 18.05.00.

For example, the following ini file mentions the product version as 9.1.05:

<<AR installer zip folder>>\Disk1\Utility\ARSystem-ini-template

Properties filesWhen you search for properties in the Config Check utility, each property displays two versions – internal and external. The internal version is 9.1.05 and the external version is 18.05.00. 
armonitorThe AR Monitor and arfiledeployer version is displayed as 9.1.05.
arerror.logThe arerror.log file displays the AR System and AR Assignment Engine version as 9.1.05.
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