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BMC Client Management 22.4

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BMC Client Management automates client management helping organizations control costs, maintain compliance, and reduce data and financial risks. From device acquisition to disposal, BMC Client Management provides an accurate view of software installations, ensures device adherence to organizational and industry policies, and supports systems and software currency.

Release notes and notices

updated 08 Mar

Learn what’s new or changed for BMC Client Management 22.4, including new features, urgent issues, documentation updates, and fixes or patches.

Related topics

Known and corrected issues

Support Information

Downloading the installation files

BMC Client Management training and certification

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Date	Summary	Reference
March 8, 2023	Issues that were fixed in this patch and issues that remain open.	22.4 enhancements and patches
November 28, 2022	Initial release of BMC Client Management 22.4. Enhancements available in this release: Support for Android devices in Mobile Device Management Improvements to search operations and search configuration Enhanced patch management capabilities Improvements to proxy communication including HTTP(S) and reverse proxies Ability to map chassis types to device types Manage SCAP zip file by using the Update Manager Remotely control devices running on Linux and macOS Create and edit files through Direct Access Update JDK by using the Update Manager Support for message boxes on Linux Asset Discovery uses sudo by default when discovering Linux servers Rollout Timeout extended for new installations Enhanced RSSO configuration prevents collection of the BMC Helix Single Sign-On cookie This release contains a number of security improvements and fixes	22.4 enhancements and patches

For BMC Cloud hosted BMC Helix Client Management, BMC undertakes patching. For information on the scheduling of such patches, see the BMC Client Management Patch deployment schedule.

Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
For example, selecting This page and its children from the home page exports the entire space to PDF.

Getting started Orientation Architecture BMC Client Management components Supported features User goals and features Best practices for BMC Client Management Video >		Planning Concepts, architecture, deployment, planning, and system requirements. Installing Information about installing the product and migrating product data. Upgrading Upgrade process, migration, and configuration.
		Troubleshooting Issues resolution, error messages, logs, and contacting Support.
Using Interface descriptions, using the product.	Administering Security, system administration, maintenance.	Developing Development interfaces and toolkits.	Integrating Integrations with other products.

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Videos

The following topics contain videos that supplement or replace the text-based documentation:

Frequently asked questions

Here are some answers to the most frequently asked questions about BCM Client Management.

What is the upgrade path? Can I upgrade from 12.1 to 21.02?

You can find the answer to this question and more information about upgrade in Upgrading.

Do I need to create new tablespaces when upgrading from 20.08 to 21.02?

Starting from version 12.0, updating the tablespaces is no longer required.

Can BMC Client Management integrate with the CMDB or Track-it version X?

You can find the answer to this question and more information about the product compatibility in Product matrix compatibility.

How many devices does the master server support?

Master server does not support any children other than relays. It should not have more than 500 direct children. It is mandatory to have a first level relay for SaaS. You have to configure these settings on the Linux master. For more information, see Best practices for masters and relays deployed on Linux.

How many children does the relays support?

Relays have 2000 clients for Windows and 5000 for Linux. You have to configure these settings on the Linux master. For more information, see Best practices for masters and relays deployed on Linux.

What do I do if my Linux master or relay frequently stops communicating?

You have to ensure that the configuration is set on the master or relay. For more information, see Best practices for masters and relays deployed on Linux.

Why can't I access to my device through the console even though the device icon is green?

BMC Client Management is not a real-time agent. The time before the device icon turns red is set in Global Settings > System Variables > Connection management. It is recommended to not reduce the default values.

Can I use BMC Client Management to install updates on the Mac and Linux devices?

For information about about installing updates on the Mac devices, see Patch Management steps.

For Linux, it is possible to run commands through BMC Client Management. For more information, see this Knowledge Article Client Management: How to use BCM to Patch Mac OS X or Linux devices

Can BMC Client Management manage devices in the WAN? Is a DMZ relay required to manage devices across the internet?

Yes, BMC Client Management manages devices through internet either through a DMZ relay if no VPN is available or it is not necessary to set up a DMZ relay. If you cannot use VPN to connect to the relays, see DMZ architecture for more information.

If you are using a DMZ relay, you must configure the DMZ relay and its clients to properly manage unstable communications. For more information, see this Knowledge Article Client Management: Improve Internet / DMZ / VPN communication and limit "Queue Full" on Relays.

Relays support 2000 clients for Windows and 5000 for Linux. You have to configure these settings on the Linux master. For more information, see Best practices for masters and relays deployed on Linux.

What type of objects can BMC Client Management discover?

You can find the answer to this question and more information about the type of objects BMC Client Management can discover in the Attributes collected for managed and unmanaged devices topic and its sub-topics.

What type of hardware information can the asset discovery scan gather from a printer and a network equipment?

You can find the answer to this question at Attributes collected for Hardware class and Attributes collected for Connectivity class.

How to include Windows 7 ESU patches in BMC Client Management?

BMC Client Management does not support patching of older operating systems that have reached their end of support (i.e. Windows 2007). These older systems can be patched by BMC Client Management through a special process if needed. To accomplish this, you must subscribe to extended support with Microsoft and then work with BMC Support and to purchase and set up a custom configuration in the Patch Management module in BMC Client Management to include these older patches.

To do this, perform the following steps:

Contact Microsoft to purchase extended support for the older operating systems like Windows 7.
Contact BMC Support to request more information on purchasing a custom subscription for these older systems.
BMC Support will refer you to BMC Product Management to help you connect with and purchase this extended support subscription from our 3^rd party patch vendor Ivanti.
The 3^rd party vendor will provide a URL to a custom patch manifest file to be used with BMC Client Management.
Once you have your URL, you must perform the following steps on the BMC Client Management agent that is set as your Patch Manager:

Go to Program Files\BMC Software\Client Management\Client\config and edit PatchManagementPremium.ini.
Under [ConfigFilesManagement] section, add the following entry with the custom URL:
ConfigFileUpdateURL=<URL received from Ivanti>
Restart BCM service and then update the patch knowledge base.
The new URL can now be used.

BMC Client Management 22.4

Creating PDF and Word exports

To export to PDF or Word

Videos

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