This documentation supports the 21.3 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the Product version menu.

Configuring Service Asset Lifecycle

After installing BMC Helix ITSM: Asset Management, you must configure the following applications:

Standard configuration tasks
  • Creating companies Open link
  • Creating sites and other locations Open link
  • Creating support groups Open link
  • Adding People by using a template Open link
  • Configuring product catalog information Open link
  • Configuring operational catalogs Open link
  • Setting up assignment routing to support groups Open link


BMC Discovery

CMDB synchronization Open link

BMC Client Management

Integrating with BMC Helix CMDB Open link

Change Management

Creating templates for Change Management Open link

BMC Configuration Management Database
  • Accessing the Product Catalog Open link
  • Configuring normalization settings for datasets Open link
  • Creating a reconciliation job Open link
IT Business Management

Configuring BMC Supplier Management module Open link

BMC Service Request Management

Fulfilling service requests Open link

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