This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Viewing information about a specific server in the server group

Access information about a specific server such as server version, operating system, server time, licenses, and database, by using the Server Info tab of the AR System Management Console.

For example, in a server group of 10 servers, you modify settings on server 5. These changes are easily accessible through the Server Info tab of the AR System Server Group Console.

Scenario

If an issue occurs due to updated settings on the FTS  server, an administrator uses the Server Info tab of the AR System Management Console to check the settings on the  FTS server and update settings on other servers, if required.

Required permissions

To access the Server Info tab, you must have either of the following permissions:

  • AR System administrator
  • Configuration administrator




Platform option

The following screenshot shows the Platform option on the Server info tab:

The following table describes the details available for the Platform option on the Server info tab:

Field nameDescription
Server Version

Displays the version number of the BMC Helix Innovation Suite on the server.
This value corresponds to the $VERSION$ keyword

Server Directory

Displays the folder (directory) where the  AR System server is installed on the server system.

Hardware

Displays the hardware platform on which the AR System server is running.
This value corresponds to the $HARDWARE$ keyword.

Operating System

Displays the operating system software version running on the BMC Helix Innovation Suite .
This value corresponds to the $OS$ keyword.

Server TimeDisplays the current time on the server (in the local time zone).
Configuration NameIdentifies the component name in the Centralize Configuration for the current server. 
Server Name Alias

Specifies an alias that is always interpreted as the current server.


An alias enables you to use a functional name for a server rather than a computer name. For  example, ACME or HelpDesk).

Do not enter a fully qualified domain name. An alias makes it easier to move workflow between computers. Entering an alias in this field does not automatically assign an alias to the server. The network environment must reflect a change to the server name before entering the alias name in this field.

The alias name must be a valid host name on your network. If you change your server name alias, make sure you supply the alias to the DNS or enter the alias name in your hosts file. Otherwise, your AR System server cannot connect to the plug-in server. After you change the server environment, users can log on to the browser by using the new server alias, just like any other server name. See your network operating system documentation for information about creating an alias for the server.

Server Group

Identifies whether BMC Helix Innovation Suite upgrade is complete or not.

Valid values: 

  • Done
  • Pending
  • Pending complete
Application ZDT

Indicates the status of applications upgrade in zero downtime upgrade mode.

Valid values: 

  • Done
  • In progress
  • Pending restart
  • Pending post ZDT


Licenses option

The following screenshot shows the Licenses option on the Server info tab:

The following table describes the details available for the Platform option on the Server info tab:

Field nameDescription
Server License Type

Displays the license type of the AR System server .

Fixed Write Licenses

Displays the total number of fixed licenses on the AR System server .

Floating Write Licenses

Displays the total number of floating licenses on the AR System server .

Max Forms Allowed on Server

Displays the number of forms your license allows you to create on the AR System server .

If this field reads Unlimited, you can create as many forms as you want.

AR System Server ID

Displays the BMC Helix Innovation Suite  identifier code attached to the server license.

Submitter Mode 

Defines the conditions under which submitters can modify the requests they initially submit (that is, where their names are in the Submitter field).

Select one of the following options:

  • Locked — Users can modify requests they submit without a write license.
    This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed.
  • Changeable — (Default) Users must have a write license to modify requests.

Important: Changes to the Submitter Mode settings do not take effect until the server is stopped and restarted.


Database option

The following screenshot shows the Database option on the Server info tab: 


The following table describes the details available for the Platform option on the Server info tab:

Field nameDescription
Database Type

Displays the type of database that the BMC Helix Innovation Suite  is using.

Database/Oracle Table Space Name

Displays the MS SQL or PostgreSQL database name.

For the Oracle database, it is User name, which is also used as a schema name.

Database Version

Displays the version of the database that the BMC Helix Innovation Suite is using.

Database User Name

Displays the user name that BMC Helix Innovation Suite uses to access the database.

Database Password

(Oracle, Microsoft SQL Server databases only) Enables you to define the password that BMC Helix Innovation Suite uses to access the database. The existing password is not displayed.

To change the password, enter a value in the Database Password field.

If you changed the password and do not remember it or if you changed it outside BMC Helix Innovation Suite and must reflect the change in BMC Helix Innovation Suite , log on to the database as the database administrator and change it back to the default. 

Database Configuration File

Displays the contents of the ardb configuration file used by the advanced BMC Helix Innovation Suite feature that appends clauses to the SQL statements that create tables and indexes. 

Database Case SensitiveIndicates whether the database in use is case sensitive. This field is read-only.
Request ID User Clustered Index

(Microsoft SQL Server only) Indicates whether BMC Helix Innovation Suite creates the Request ID field as a clustered index to boost performance. By default, this option is selected.

Store CLOB In-Row

(Oracle databases only) Specifies how Oracle CLOBs are stored:

  • By default, this option is not selected, and CLOBs are created "out row." Out-row CLOBs can cause the database to grow rapidly.
  • If this option is selected, CLOBs are created "in row." In-row CLOBs can degrade CPU performance.

Important: Before installing BMC Helix Innovation Suite applications, select this option so that all database tables for applications are created in-row.

Database Info1(Oracle database) Displays the system ID of the Oracle database you are accessing. 
Database Info2(Oracle database) Displays the two-task Oracle environment variable setting for remote access to an Oracle database.
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