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Single user response times for 22.1 BMC Helix Innovation Suite applications

-Single user response times are taken with one user manually interacting with the system under test without any additional load.

The following test scenarios are covered:

Scenario

Network Latency

(TCP round trip between

the client and the application)

Web Browser

A

LAN - 0 ms

Chrome (Version 104.0.5112.102)

B

100 ms

Chrome (Version 104.0.5112.102)

C

300 ms

Chrome (Version 104.0.5112.102)

Measurement of response times

Refer to Measurement of response times for details.

Response times on different latencies

The following graph depicts key single-user response times (In Session) from the Chrome browser with the network latencies set as 0 ms, 100 ms, and 300 ms, and response time is measured using the fiddler tool.

BMC Helix MidTier Application

image2022-9-2_9-41-48.png

The table that follows displays key Single user in-session response times. 

Table

Use Case

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

Login

Login to the home page

3.9

4.5

8.8

Overview Console

Overview Console (View Assigned to All My Groups)

3.7

4.1

6.0

Incident Management

Open Incident Console refresh

1.5

1.7

4.0

Open Incident in New Mode

0.6

0.8

1.8

Modify Incident to resolve

1.4

1.5

2.8

Create Incident (redisplay after submit)

2.7

3.0

3.9

Change Request

Open Change Console refresh

2.2

2.5

3.6

Open Change in a new mode

0.7

0.8

1.9

Create Change

1.2

1.4

2.7

Asset Management Console

Asset Management Console Refresh

4.5

4.7

6.8

Service Request Management

Knowledge Search for Articles

3.2

3.5

5.1

Open Request Entry Console

1.4

1.6

3.4

Create a Service Request with 6 questions with mapping

1.4

1.7

3.1


BMC Helix Smart IT Application

image2022-9-2_9-41-11.png

The table that follows displays key Single user in-session response times.

Table

Use case

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

Login

Login

4.3

5.1

13.5

Incident

Open Ticket Console

2.4

2.9

4.3

Filter Ticket by Incident

2.2

2.5

4.4

Open Incident

1.4

1.7

2.5

Add Note

0.6

0.9

2.2

Save Resolve

1.2

1.6

2.4

Open Service Request

0.5

0.8

1.8

View Customer Profile

1.3

1.9

3.0

Load Problem Suggestion

1.5

1.8

2.9

Save/Create Service Request (Confirm + Save click)

2.1

2.4

3.3

Global Search

Knowledge Article Search

4.2

4.8

6.2

Asset Search

0.7

1.1

2.2

Open Asset Details

1.7

2.2

3.2

Change request

Open Change

1.4

1.8

2.9

Update Change Status

2.2

2.8

3.8

Save Task

1.0

1.5

2.6

Collision

1.3

1.9

2.9

Asset Console

Open Asset Console

1.6

2.1

3.4

View full Asset details

1.8

2.1

3.3

Calendar

Open Calendar

2.0

2.3

3.5


BMC Helix Progressive Web Application (PWA)

image2022-9-15_9-44-22.png

The table that follows displays key Single user in-session response times.

Table

Use case

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

Login

Login

4.0

4.8

10.4

Broadcast

Create Broadcast

2.1

2.5

4.8

Asset

Create New Asset

2.3

4.2

7.7

Click on Edit Asset

0.8

1.1

2.9

Update Asset Status

0.5

0.9

2.6

Relate Incident to Asset

0.8

1.1

3.2

Known Error

Create Known Error

2.8

4.2

6.4

Update Status

0.5

0.8

2.2

Incident

Create Incident

2.6

3.5

7.2

Update Status

0.8

1.4

2.6

Update Assignee

0.8

1.7

3.1

Refresh

1.2

1.8

3.2

Create Task

0.6

1.0

3.7

Load ResourceTab

0.7

1.1

2.8

Pin KA

0.4

0.6

1.7

Problem

Create Problem

2.4

3.2

6.5

Task

Open existing Task From Ticket Console

2.1

2.6

4.2

Refresh

0.4

0.7

3.1

Update Task

0.5

1.2

3.6

Workorder

Create Workorder

2.7

4.8

7.2

Update Assignee

0.7

1.3

2.7

Global Search

Search Asset by Name

3.1

4.2

6.4

View Asset Details

1.0

1.9

3.4

Search Incident by Incident ID

2.5

3.4

7.1

View Incident Details

2.3

2.7

2.9

Person Record

Open Person Record

3.2

4.3

6.2

Add Note

1.0

1.6

2.9


BMC Helix Smart IT's LiveChat and ChatOps Use Cases

image2022-10-11_12-59-35.png

The table that follows displays key Single user in-session response times. 

Table

Use case

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

LiveChat

Open LiveChat

4.2

4.6

7.7

Accept Chat

5.4

6.4

9.7

Create Incident

4.5

5.0

9.1

ChatOps

Incident Details

1.4

2.0

2.7

Incident Activities

1.8

2.2

1.8

Add Note

1.5

1.8

2.3

Swarm

2.1

2.4

3.8


BMC Helix Digital Workplace Application

image2022-9-2_9-51-45.png

The table that follows displays key Single user in-session response times. 

Table

Use Cases

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

Login

Login

3.3

3.8

6.9

Browse Catalog

View all catalogs Section1 - 100 native DWP catalog service

0.2

0.3

1.2

Create SRM DWP Catalog (Using Remedy Connector)

Select DWP catalog Offering

0.5

0.8

1.6

Open Request Now

0.5

0.8

1.8

Submit Request

0.5

0.6

1.2

Create a Native DWP catalog Request (ITSM Lookup) and Submit a Review

Select DWP catalog Offering

0.7

1.0

1.4

Submit Review

0.8

1.1

2.0

Edit Review

0.3

0.5

1.2

Add SB item to cart

0.4

0.6

2.3

remove SB item to cart

0.2

0.4

1.5

Open request now

0.6

0.8

1.9

Submit request

0.5

0.6

2.2

Browsing of My activity Tab

Go to My Activity - All  Active

0.3

0.4

2.1

Add comment

0.4

0.5

1.4

Search Offering

Approve Request

0.4

0.6

1.8

SRM Search

0.5

0.7

1.8

Search Knowledge Article

2.3

2.8

4.5

Open Knowledge Article

0.7

1.1

1.9


BMC Helix Business Workflow Application

image2022-10-11_12-40-44.png

The table that follows displays key Single user in-session response times. 

Table

Use Cases

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

Login

Log in as a case agent

1.6

1.8

2.7

Case Management













Open New Case form

0.3

0.5

1.9

Browse case Templates with the Summary

0.8

1.3

2.4

save Case form

4.5

5.0

7.5

Quick Case - search for a person

0.6

0.9

1.8

Quick Case - Summary Search for a resource

1.2

1.5

2.8

Create Case with NO relationship

4.8

5.1

9.4

Open Case Console

0.8

1.1

2.2

Filter Cases by priority

0.9

1.2

2.1

Continue Filter Cases by status

1.4

1.6

3.0

View Case from the case console

1.8

2.1

3.2

Save case edited

1.6

2.2

3.6

Resources tag for similar cases, article

0.3

0.5

1.5

Save new Adhoc task

2.2

2.4

1.5

Open task console

0.4

0.6

1.4

View Task from the task console

0.9

1.2

2.4

Knowledge Management



Open Knowledge Console

0.6

0.8

2.1

Filter Knowledge console with the status

0.3

0.5

1.9

View Knowledge article from the console

0.8

1.0

2.3

Save Knowledge article edited

0.9

1.2

2.8

post a flag with a comment

0.4

0.6

1.5

Approval

Open Approval console

1.1

1.3

2.3

Approve a case

0.4

0.7

2.1

BMC Helix ChatBot and DWP (BWF Catalogs) Applications

image2022-9-2_12-41-56.png


The table that follows displays key Single user in-session response times. 

Table

Applications

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

DWP - BWF Catalogs






Login to DWP

3.7

4.0

6.8

Search Catalog

1.3

1.5

3.0

View a Knowledge article

0.7

1.0

2.0

Select Request Time off

0.7

0.9

2.0

Open request now

0.2

0.4

1.2

Save Request

0.6

0.8

2.0

approve request

1.4

1.9

3.5

Search request time off

0.6

1.0

2.3

Chatbot






Login to chatbot

0.8

1.1

2.6

Type Question: I want to take paid PTO

1.7

2.0

3.2

Type Ans: yes, to create a service request

3.3

3.7

5.1

Open the created service request SRQ

2.2

2.8

3.2

Open a knowledge article

0.6

1.0

2.6

Type: Show me my request

1.5

2.0

3.6

Open a Request

0.9

2.4

3.2

Hardware Specification

The client machine is a Windows 10 Virtual Machine with 4 cores and 16 GB RAM. Refer to BMC Helix Innovation Suite 22.1 Solution Benchmarking Lab and Solution Deployment for details of server hardware specifications.




 

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