This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Setting user preferences and centralized configuration settings parameters for Progressive Web Applications

As an AR administrator, you can set preferences for web clients and Progressive Web Applications (PWA) users by using the AR System User Preference form. You can make settings for each user such as logging, locale-based settings, and so on, for better control of   AR System behavior as well as better user experience. 


Related topics

Setting user preferences

Developing a Progressive Web Application

Configuring the date and time formats Open link

Updating configuration settings by using the AR System Configuration Generic UI form

Configuration settings

To set the user preferences for Progressive Web Applications

  1. Log into Action Request System and open the AR System User Preference form.
    Applications >  AR System Administration > AR System Administration Console > User Preferences > My User Preferences.
  2. Set any of the following PWA-related user preferences:

    TabArea NameOptionDescription
    LoggingClientActive LinksEnables logging of active
    links on the client. 
    ServerAPIEnables logging of APIs running on the server.
    FilterEnables logging of filters on the
    server.
    DatabaseEnables logging of database activity.
    Progressive View

    Date Field Display Settings

    Date Display Mode

    • Use System Defined
    • Absolute
    • Relative

    Use System Defined displays the date in the format specified by the arsystem.pwa_date_field_display_mode CCS parameter. To learn more about this CCS parameter, see Configuring the date and time formats Open link .

    Absolute displays the full date and time when the record was created.

    Relative displays the elapsed time since the record was created. 

    Start Day of WeekSets the specified day as the first day of the week.

    For a complete list of user preferences, see Configuration settings.

  3. Click Save.

To set centralized configuration settings parameters for Progressive Web Applications

The centralized configuration forms store the configuration settings. You can modify the settings by using the AR System Configuration Generic UI form. The settings are case- and space-sensitive. For more information, see Updating configuration settings by using the AR System Configuration Generic UI form. For the entire list of configuration settings that are used in AR System , see Configuration settings.

Best practice

We recommend that you use the AR System Configuration Generic UI form to modify the configuration settings. Do not use the ar.cfg file to modify the configuration settings on the AR System Configuration Generic UI form.

  1. In a browser, open the Remedy AR System Administration Console, and click System > General > Centralized Configuration.
  2. In the AR System Configuration Generic UI form, from the Component Name list, select the component to which you want to add a setting.
  3. Click Add.
  4. Enter the name of the setting that you want to add and then enter its value. 
    The following table lists the PWA-related settings available in centralized configuration:

    Setting

    Description

    Server group configurationMaps to

    arsystem.pv_menu_debounce_time

    (Component name: arsystem.bmc.arsys.midtier)

    On progressive view enabled forms, determine the wait time interval in milliseconds for sending expand menu call after entering Autokey stroke in a menu.

    Default value: 500 


    YesAR System Administration Console > System > General > Centralized Configuration

    useARUserPreferenceForLocalization

    (Component type: arsystem.bmc.arsys.midtier)

    Use the locale set in the User Preference form as the first priority for the forms with progressive views enabled. The language the application users see is based on this setting.

    Valid values:

    • true
    • (Default) false

    Example use case:
    Apex Global wants to make sure all the employees see the same language in the Progressive Web Application irrespective of the geography they log in from. Set this parameter to true to set the language of the Progressive Web Application according to the setting for User Locale in the User Preference form. Therefore, Apex Global implements a uniform locale-based experience to all its employees.

    YesAR System Configuration Generic UI form.  

    useARUserPreferenceForTimezone

    (Component type: arsystem.bmc.arsys.midtier)

    Use the time zone set in the User Preference form as the first priority for the forms with progressive view enabled. The time zone that the application users see is based on this setting.

    Valid values:

    • true
    • (Default) false

    Example use case:
    Apex Global wants to make sure all the employees see the same time zone and time settings in the Progressive Web Application irrespective of the geography they log in from. Set this parameter to true to set the time zone of the Progressive Web Application according to the setting for Time Zone in the User Preference form. Therefore, Apex Global implements a uniform experience to all its employees.

    YesAR System Configuration Generic UI form.  

    DisplayTabsInTicketPreview

    (Component name: arsystem.bmc.arsys.itsm)


    This configuration parameter controls if the Activity and Resource tabs are displayed when you a preview a ticket in Smart IT PWA screens.

    If you set this configuration parameter to T, the Activity and Resource tabs are displayed during ticket preview. If you set this configuration parameter to F, the Activity and Resource tabs are not displayed when you preview a ticket.

    Default value: T

    NoAR System Configuration Generic UI form

    For a complete list of configuration settings, see Configuration settings.

  5. Click Apply.
  6. Click Close.



Was this page helpful? Yes No Submitting... Thank you

Comments