This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Navigating the AR System Administration Console

The AR System Administration Console gives you access to many administrator functions in  AR System . The console is part of the AR System Server Administration plug-in, which consists of a library file and a deployable application. The plug-in is installed as part of the AR System server installation.

The following video (03:57) provides a quick tour of the AR System Administration Console:



The following table describes the categories available in the AR System Administration Console.

CategoryDescription

System > General

Provides links that enable you to configure your server and view server information.

System > Distributed Server Option

Provides the following links that enable you to configure DSO . See Manage distributed business requests by using Distributed Server Option.

System > LDAP

Provides the following links that enable you to configure LDAP. See LDAP plug-ins in AR System.

System > Email 

Provides the following links that enable you to configure Email Engine. See Enabling users to interact with AR System through email.

Application > Users/Groups/Roles

Used to configure users, groups, and roles.
Application > Business Time

Used to configure business time. See Defining business schedules using Business Time.

  • Business Time Segment
Application > Reports

Used to configure reports. See Configuring web and AR System reports.

See Reporting on Remedy application activity.

Application > Currency

Used to configure currency fields. See Data fields and Setting currency types.

Application > Other

Used to view Message Catalog entries and application state information.

Admin Preferences

Enables you to configure and search for centralized administrator preferences, which are discussed in Setting user preferences.
  • My Admin
  • Search Admin

User Preferences

Enables you to configure and search for centralized user preferences, which are discussed in Setting user preferences.
  • My User Preferences
  • My Central Files
  • Search User Preferences
  • Search User Central Files
  • Search User Search Preferences
  1. In a browser, go to http://midTierServerInstallDirectory/arsys/forms/serverName.
  2. Log in.
  3. Select AR System Administration > AR System Administration Console.

Go to http://hostName:portNumber/arsys where (hostName is the name of the web server where  Mid Tier is running).

The  AR System interface helps end users to navigate the AR System  forms and other objects, Approval Central, and consoles of Remedy applications.

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