This documentation supports the 21.3 version of Action Request System.

To view an earlier version, select the version from the Product version menu.

User preferences applicable to Progressive Web Applications

As an AR administrator, you can set preferences for web clients by using the AR System User Preference form.

To access the AR System User Preference form, after logging into BMC Helix ITSM , click Applications >  AR System Administration > AR System Administration Console > User Preferences > My User Preferences.

The following table lists user preferences in the AR System User Preference form which are applicable to Progressive Web Applications:

Related topics

Setting user preferences

Developing a Progressive Web Application

Configuring the date and time formats Open link

TabArea NameOptionDescription
LoggingClientActive LinksEnables logging of active
links on the client. 
ServerAPIEnables logging of APIs running on the server.
FilterEnables logging of filters on the
DatabaseEnables logging of database activity.
Progressive View

Date Field Display Settings

Date Display Mode

  • Use System Defined
  • Absolute
  • Relative

Use System Defined displays the date in the format specified by the arsystem.pwa_date_field_display_mode CCS parameter. To learn more about this CCS parameter, see Configuring the date and time formats Open link .

Absolute displays the full date and time when the record was created.

Relative displays time elapsed since the record was created. 

Start Day of WeekSets the specified day as the first day of the week.

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