This documentation supports the 21.3 version of Action Request System.

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AR System 21.3

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AR System (formerly known as Remedy Action Request System) is a part of the single-tenant BMC Helix Innovation Suite that consolidates the capabilities of AR System and  BMC Helix Innovation Studio Open link .

BMC Helix Innovation Suite helps you to develop, build, deploy, and use applications on cloud (SaaS) and on-premises environments. It also helps you to create and automate many business processes without learning a programming language or complex development tools.

BMC Helix Innovation Suite requires fewer resources and improves integration between components. 

Release notes and notices
updated 13 Jun

Learn what’s new or changed for BMC Helix Innovation Suite  21.3, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release. 

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Related topics

Known and corrected issues

Support information

Release notes and notices Open link in  BMC Helix Innovation Studio  documentation.

The following table lists the enhancements in this release:

Date

Summary

Reference
January 29, 2024

Issues that were corrected by 21.3 patch 11 and issues that remain open

Patch 11 for version 21.3 is available for SaaS subscribers. The following updates are available in this patch:

  • (Controlled availability customers only) Facilitate application access to users having different email domains 

  • Extended long-term support for AngularJS
21.3 patches
September 5, 2023

Issues that were corrected by 21.3 patch 10 and issues that remain open

Patch 10 for version 21.3 is available for on-premises customers and SaaS subscribers. The following updates are available in this patch:

  • Improve data retrieval performance by selecting a row-level security algorithm
  • Support for Kubernetes 1.25 and OpenShift 4.12
  • Support for Ingress 1.7.0 and Helm 3.11
  • Additional products available for on-premises installation
21.3 patches
June 15, 2023

Issues that were corrected by 21.3 patch 9 and issues that remain open

Patch 9 for version 21.3 is available for SaaS subscribers.

21.3 patches
January 23, 2022

Issues that were corrected by 21.3 patch 8 and issues that remain open

Patch 8 for version 21.3 is available for SaaS subscribers.

21.3 patches
December 20, 2022

Issues that were corrected by 21.3 patch 7 and issues that remain open

Patch 7 for version 21.3 is available for SaaS subscribers.

21.3 patches
November 1, 2022

Issues that were corrected by 21.3 patch 6 and issues that remain open

Patch 6 for version 21.3 is available for on-premises customers. The following updates are available in this patch:

  • Updated support for Kubernetes and OpenShift
  • Support for self-signed and CA signed certificates
  • Updated support for Nginx Ingress Controller

  • Automated setting up of BMC Deployment Engine

21.3 patches
October 3, 2022

Updates to Patch 6 for version 21.3 are available for SaaS subscribers.

This update includes support for rebranding Progressive Web Application (PWA) screens according to your company's standards and requirements.

21.3 patches
September 2, 2022

Issues that were corrected by 21.3 patch 6 and issues that remain open

Patch 6 for version 21.3 is available for SaaS subscribers. The following updates are available in this patch:

  • Use separate migration options to synchronize folders and content from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
  • Perform partial migration of content from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to prevent articles updated in BMC Helix Knowledge Management by ComAround from being overridden
  • Have article flags and flagging attributes such as date and comment automatically synchronized from BMC Helix ITSM: Knowledge Management and BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
  • Have your localized knowledge articles in BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management automatically synchronized to the corresponding translation languages in BMC Helix Knowledge Management by ComAround
  • Have your knowledge articles migrated significantly faster from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
21.3 patches
August 1, 2022

Issues that were corrected by 21.3 patch 5 and issues that remain open

Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:

  • Automatically unlock the BMC Helix Innovation Suite account
  • Support for Amazon EKS, GKE and OKE platforms
  • Execute arbitrary commands by using the Run Process action
  • Rollback BMC Helix ITSM deployment
  • Updates to Fluent Bit deployment
  • Enhancements to Support Assistant tool
21.3 patches
May 23, 2022

Issues that were corrected by 21.3 patch 5 and issues that remain open

Patch 5 for version 21.3 is available for SaaS subscribers. 

21.3 patches
March 23, 2022

Issues that were corrected by 21.3 patch 4 and issues that remain open

Patch 4 for version 21.3 is available for on-premises customers and SaaS subscribers. The following updates are available in this patch:

21.3 patches
February 8, 2022

Issues that were corrected by 21.3 patch 3 and issues that remain open

Patch 3 for version 21.3 is available for SaaS subscribers. 

21.3 patches
January 20, 2022

Issues that were corrected by 21.3 patch 2 and issues that remain open

Patch 2 for version 21.3 is available for SaaS subscribers. 

  • Seamless authentication of users from BMC Helix ITSM: Knowledge Management to BMC Helix Knowledge Management by ComAround.
  • Improved parity between knowledge articles in BMC Helix ITSM: Knowledge Management and BMC Helix Knowledge Management by ComAround by synchronizing knowledge article attributes.
  • BMC Service Request Management is available only for upgrade scenarios.
21.3 patches
January 5, 2022

Issues that were corrected by 21.3 patch 2 and issues that remain open

Patch 2 for version 21.3 is available for on-premises customers.

This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.

21.3 patches
December 23, 2021

Flash notification that alerts you to the Apache Log4j vulnerabilities that require immediate attention in BMC Helix Innovation Suite version 21.3.

Fix available for Apache Log4j security vulnerabilities CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105
November 19, 2021

Issues that were corrected by 21.3 patch 1 and issues that remain open

Updates available in 21.3 patch 1:

  • Automate processes by using content packages
  • Use AutomationEdge callbacks to receive real-time event notifications
21.3 patches
October 4, 2021

Enhancements available in this release:

  • Integrate  BMC Helix Innovation Studio  applications with third-party applications by using BMC Helix iPaaS, powered by MuleSoft

  • Track user activity in BMC Helix Innovation Studio applications
  • Use BMC Helix Dashboards as the default platform for dashboards and viewing reports
  • Support for unified platform user license management capability in BMC Helix Innovation Studio
  • Copy application definitions to your target application
  • Improve the security of BMC Helix Innovation Studio applications
  • Facilitate automation of tasks by using RPA tools
21.3 enhancements


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