Action Request System 21.3
- Action Request System 22.1
- Action Request System 21.3
- Action Request System 21.05
- Action Request System 21.02
Action Request System
(formerly known as Remedy Action Request System) is a part of the single-tenant
BMC Helix Innovation Suite
that consolidates the capabilities of
AR System
and
BMC Helix Innovation Studio
.
BMC Helix Innovation Suite helps you to develop, build, deploy, and use applications on cloud (SaaS) and on-premises environments. It also helps you to create and automate many business processes without learning a programming language or complex development tools.
BMC Helix Innovation Suite requires fewer resources and improves integration between components.
Learn what’s new or changed for BMC Helix Innovation Suite 21.3, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release.
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2023-03-25_00-34-15_.Support information v21.02
Release notes and notices
in
BMC Helix Innovation Studio
documentation.
The following table lists the enhancements in this release:
Date | Summary | Reference |
---|---|---|
January 23, 2022 | Issues that were corrected by 21.3 patch 8 and issues that remain open Patch 8 for version 21.3 is available for SaaS subscribers. | 21.3 patches |
December 20, 2022 | Issues that were corrected by 21.3 patch 7 and issues that remain open Patch 7 for version 21.3 is available for SaaS subscribers. | 21.3 patches |
November 1, 2022 | Issues that were corrected by 21.3 patch 6 and issues that remain open Patch 6 for version 21.3 is available for on-premises customers. The following updates are available in this patch:
| 21.3 patches |
October 3, 2022 | Updates to Patch 6 for version 21.3 are available for SaaS subscribers. This update includes support for rebranding Progressive Web Application (PWA) screens according to your company's standards and requirements. | 21.3 patches |
September 2, 2022 | Issues that were corrected by 21.3 patch 6 and issues that remain open Patch 6 for version 21.3 is available for SaaS subscribers. The following updates are available in this patch:
| 21.3 patches |
August 1, 2022 | Issues that were corrected by 21.3 patch 5 and issues that remain open Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:
| 21.3 patches |
May 23, 2022 | Issues that were corrected by 21.3 patch 5 and issues that remain open Patch 5 for version 21.3 is available for SaaS subscribers. | 21.3 patches |
March 23, 2022 | Issues that were corrected by 21.3 patch 4 and issues that remain open Patch 4 for version 21.3 is available for on-premises customers and SaaS subscribers. The following updates are available in this patch:
| 21.3 patches |
February 8, 2022 | Issues that were corrected by 21.3 patch 3 and issues that remain open Patch 3 for version 21.3 is available for SaaS subscribers. | 21.3 patches |
January 20, 2022 | Issues that were corrected by 21.3 patch 2 and issues that remain open Patch 2 for version 21.3 is available for SaaS subscribers.
| 21.3 patches |
January 5, 2022 | Issues that were corrected by 21.3 patch 2 and issues that remain open Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment. | 21.3 patches |
December 23, 2021 | Flash notification that alerts you to the Apache Log4j vulnerabilities that require immediate attention in BMC Helix Innovation Suite version 21.3. | Fix available for Apache Log4j security vulnerabilities CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105 |
November 19, 2021 | Issues that were corrected by 21.3 patch 1 and issues that remain open Updates available in 21.3 patch 1:
| 21.3 patches |
October 4, 2021 | Enhancements available in this release:
| 21.3 enhancements |
As an end user, navigate the AR System interface, create and manage reports, work with approval requests, and view data using Remedy Flashboards. | |
As an administrator, secure the AR System by configuring ports and firewalls, encrypting the system, and setting up passwords.
| |
As an administrator or security administrator, set up user accounts and manage and maintain the system after it is installed and configured.
| As an administrator, enable services to leverage operational benefits of BMC Helix Innovation Suite. |
As a developer or application programmer, develop or customize a AR System application, navigate the Remedy Developer Studio interface, and move the application to production and distribute the application.
|
As a developer or application programmer, integrate the AR System forms with any third-party application by using REST API.
|
As an administrator, set up integrations with other BMC products or third-party software. |
This topic describes and links to PDFs, videos and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.
When you export a custom PDF, you can select the topics to include. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.
Ready-made PDFs of this space
Videos
The following topics contain videos that supplement or replace the text-based documentation. Some videos reflect an earlier version of the product.
Here are some answers to the most frequently asked questions about AR System .
Mid Tier
AR System licenses
Internet Explorer Compatibility View warning
IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location (AR WARN:9429)
Support for Google Chrome version 80
PDFs
BMC Helix Innovation Studio, BMC Helix CMDB, and BMC Helix ITSM documentation
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