This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Setting timeout options

Use the Timeouts tab to set the timeouts for the selected server.

Best Practice

We recommend that you use the Remedy Management Console to set the timeout options. For more information, see Setting global-level and local-level configurations using the Remedy Management Console.
To set timeouts


This form shows the local level value of the configuration. If a local value does not exist, the form displays the global level configuration. If you modify the value on this form, the local level configuration value is modified.

For example, if a configuration shows global level value and you modify the value by using this form, the local level value gets created for the configuration.

  1. In a browser, open the AR System Administration Console, and click System > General > Server Information.
    The AR System Administration: Server Information form appears.
  2. Click the Timeouts tab.

    AR System Administration: Server Information form — Timeouts tab
    (Click the image to expand it.)
  3. Edit the options, as needed:

    Timeouts tab fields

    Area name

    Field Name


    Process Timeout (seconds)

    Prevents a server from being blocked when a process requested in a Set Fields filter or escalation action does not return a value soon enough.
    The server waits a specified interval and then returns a $NULL$ value even if the process is incomplete. The default is 5 seconds. The minimum is 1, and the maximum is 60. Specifying long intervals can increase the response time for users.

    Alert API Send Timeout (seconds)

    Sets the time limit for making contact with alert clients.
    Two attempts are made to deliver an alert and if the second attempt fails, the alert registration is removed. The default is 7 seconds.

    Filter API RPC Timeout (seconds)

    Sets the time limit (in seconds) for the Filter API RPC to respond to the server's request.
    The default is 40 seconds. The minimum is 1, and the maximum is 300.

    Floating License Timeout (hours)


    Sets a time limit for how long a floating license remains reserved if the user is not accessing AR System.
    When a user is using a floating license, a license is reserved while the user is connected to the server. If the user does not perform an AR System operation for the period of time specified in this field, the license is automatically released back to the pool of available licenses. The client tool must acquire a license for the user again when the next licensable operation occurs. The default is 2 hours. The minimum is 1, and the maximum is 99.

    Note: To ensure that all servers in a server group are notified when a user logs out or remains idle, set the Suppress-Logoff-Signals parameter in Centralized Configuration to False. If Suppress-Logoff-Signals is not added to the Centralized Configuration, add it manually. 

    Currency Ratio Cache Refresh Interval (minutes)

    Client Refresh Interval

    Sets the interval (in minutes) that clients (for example, the Web) use when refreshing currency conversion ratios stored on the server.
    This refresh action makes sure that calculations for functional currencies are up to date.

  4. Click Apply.
Was this page helpful? Yes No Submitting... Thank you