This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy Action Request System 20.02, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release.

 The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy AR System 20.02 release.


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The following table lists the enhancements in this release:




February 21, 202020.02 enhancements

Enhancements available in this release:

  • (Versions 19.11 and later) Ability to send event notifications from AR System form to external applications
  • (Versions 19.11 and later) New REST API endpoints to retrieve menu metadata
  • (Versions 19.11 and later) Improved search results (FTS and MFS) with exact match of search strings
  • Third-party compatibility update
  • Removal of bundled Tomcat from ITSM Suite installer
  • Additional configuration checks for Remedy AR System
  • (Versions 19.11 and later) The URL-Safe-Encode command to encode the URL input
  • (Versions 19.11 and later) A new report format called Spudsoft Excel for AR Web reports

Related topics

Known and corrected issues

Support information

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