Release notes and notices
Learn what’s new or changed for Remedy Action Request System 20.02, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release.
The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy AR System 20.02 release.
To stay informed of changes to this space, place a watch on this page.
The following table lists the enhancements in this release:
|October 06, 2020||Patch 2 for version 20.02|
This patch consolidates all the patches and hot fixes delivered for Remedy AR System version 20.02 and later into a single patch release. Patch 02 contains the updates delivered in Patch 01 for version 20.02, including Adobe Flash replacement capabilities.
Before you install this patch, ensure that Remedy AR System version 20.02 is installed.
|August 28, 2020||Patch 1 for version 20.02|
is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.
This patch consolidates all the hot fixes delivered for Remedy AR System version 20.02 and later into a single patch release. Following updates are available in the patch release:
February 21, 2020
Enhancements available in this release: