This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Migrating fields

You can use BMC Remedy Migrator to migrate fields from one BMC Remedy BMC Remedy AR System form to another. By migrating lower-level fields or field-level objects from one form to another, you can update forms at a more basic level. For example, you can migrate a Middle Name field to a form with only first and last name fields.

To migrate fields

  1. Open windows for the source and destination.
    • To open a window for a server, select File > New Server Window, and select a server.
    • To open a window for a file, select File > Open, and select a file.
  2. Select Migrate > Migration Mode.
  3. In the left pane of the source window under BMC Remedy AR System Objects, click Forms.
  4. In the right pane of the source window, select the form that includes the fields you want to migrate.
  5. Click View > Form Details, or double-click the form name to open a Form Detail window for the form.
    The right pane lists the fields for the selected form.

    Migrating fields
  6. Perform one of the following actions:
    • To migrate all fields, select Migrate > All Fields, or Migrate > All Views.
    • To migrate fields of a specific type, select Migrate > Migrate Field by Type.
    • To migrate one or more fields, select the fields in the right pane. Use Shift-Click or Ctrl-Click to select multiple fields. Then, right-click and select Migrate Selected Fields from the pop-up menu.
  7. From the Destination Type dialog box, select Server or Migrator File.
    • If you select Server, select a destination server and enter your BMC Remedy AR System user name and password. You are prompted to select a destination form.
      The source server is always the server window you have activated at the time of the migration. To review object differences on the same server, select the same destination server as your source, and then define a prefix. For the prefix, use a short string, such as prod.
    • If you select Migrator File, select the .migrator file to which the field should be migrated. A list of forms in the .migrator file is displayed. If the file has no forms in it, you cannot migrate the field to that file.
  8. If you are prompted to proceed with the migration, select Yes.
  9. To view migration progress and results, open the Migration Status pane by choosing View > Migration Status.
    • Select the All tab to see the progress of the migration.
    • Select the Completed tab to see a list of completed migrations.
    • To view a results report for a completed migration, double-click the migration in the Completed tab. See Migration Result reports
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