This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Avoid making administrative changes during peak hours

Do not make administrative changes (see Actions that trigger cache events) during periods of peak usage.

This ban includes actions in ITSM applications that can cause an admin copy cache or a client cache load (see Actions in ITSM applications that trigger caching).

Identify a time period when administrative changes can be performed, and ensure that all developers and application administrators understand the importance of making administration changes during this period only.

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